Research reveals fragmented decision-making, late technology integration, and meeting disruptions cost companies significant time and revenue.
Logitech’s recently commissioned Workplace Experience (WX) study of 1,700 workplace experience decision makers in 11 countries, including 200 decision makers from the UK, highlights a critical gap between organisational workplace intent and real-world execution.
The findings show that while leaders recognise the direct impact of workplace experience on productivity and collaboration, siloed decision-making and delayed IT involvement are leading to widespread friction, lost time, and heightened security risks.
Key Findings among UK Decision makers are:
• The Late-Tech Traps: Only 31% of organisations involve IT/AV teams before space planning begins. Technology is routinely brought in after room designs are already finalised, forcing technology to support spaces it did not help create.
• The ROI Proof Gap: Although leaders link strong workplace experience directly to improved productivity (86%) and collaboration (90%), only 56% feel confident they possess the right ROI (return on investment) data to justify WX and technology investments and only 29% treat workplace experience as a core business strategy.
Key findings among Global Decision makers (including the UK) are:
• The Cost of Meeting Technical Failures: Technical issues in meetings, such as failed audio or connection drops, result in a median productivity loss of 12.2 minutes per person. In fact, 30% of IT leaders report losing 16 or more minutes per person during a single technical disruption.
• Fragmented Authority: No single department holds a unified view of the workplace experience. While HR views itself as the primary authority, IT/AV and Real Estate leaders see their own departments as central hubs, pointing to an urgent need for clarity and collaboration.
Key Strategies to ease Workplace Friction
The study outlines key strategies for organisations to bridge the workplace friction gap:
- Bring IT, HR, and Real Estate Together Early: Involve cross-functional teams with shared metrics before space planning begins.
- Treat Tech Downtime as a WX Indicator: Measure ticket volumes, device performance, and meeting start delays alongside standard employee experience metrics.
- Design for Purpose, Not Presence: Align physical spaces to performance outcomes, like deep focus* and dynamic collaboration**, rather than simple attendance tracking.
- Make Data Informed Decisions: Combine sensor and sentiment data to prove ROI and continuously adapt as business and employee demands continue to shift.
*Deep focus = having a quiet space where people can concentrate on tasks without interruptions, such as writing, analysing data or working on a complex project. **Dynamic collaboration = having flexible spaces where people can easily work together, such as meeting rooms, breakout areas or spaces for brainstorming.
Link to report: The Logitech Workplace Equation 2026 report can be found here. The report was conducted by The Harris Poll on behalf of Logitech.
