RingCentral has been acknowledged as a Leader in Gartner’s 2023 Magic Quadrant for Unified Communications as a Service (UCaaS), marking its ninth consecutive year in this position.
The company, with over 400,000 business customers globally, continues to innovate with its AI platform, RingSense, and other products such as RingCX and RingCentral Events. The accompanying 2023 Gartner Critical Capabilities for UCaaS report reveals RingCentral as the top-ranked in three out of six use case categories.
- RingCentral has been recognized by Gartner as a Leader in the 2023 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide report for the ninth consecutive year.
- RingCentral’s AI-first communications platform for messaging, video, phone, and contact centres is driving productivity and efficiency for businesses globally.
- In addition to being named a Leader, RingCentral is ranked #1 in three out of the six product or service use case categories in the 2023 Gartner Critical Capabilities for UCaaS report.
RingCentral Stands Out in Gartner’s Magic Quadrant for the Ninth Time
For the ninth consecutive year, Gartner, the renowned research organisation, has acknowledged RingCentral, Inc. as a Leader in its 2023 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide report. The tech giant’s pioneering approach to unified communications, paired with its commitment to innovation, seems to have charmed Gartner again.
Driving the Future of Enterprise Communications
RingCentral’s Chief Innovation Officer, Kira Makagon, emphasised the importance of AI technology in the rapidly evolving market of enterprise communications. According to Makagon, the company’s AI-first communications platform, designed for messaging, video, phone, and contact centres, has the potential to revolutionise the industry.
“Enterprise communications continues to be a rapidly evolving market… We believe RingCentral’s AI-first communications platform… will continue to disrupt the market and drive optimal productivity and efficiency for businesses around the globe. We are truly proud to be recognized once again by Gartner as a Leader in this year’s Magic Quadrant for UCaaS, Worldwide report,” said Makagon.
RingCentral’s AI-First Solutions – A Game Changer
With over 400,000 business customers globally, RingCentral remains dedicated to setting new standards in the industry. In 2023, the company introduced its AI platform, RingSense with the first solution, RingSense for Sales, targeted at revenue-generating teams. The company also launched RingCX, an AI-driven contact centre, and RingCentral Events, a comprehensive solution for virtual, onsite, and hybrid events.
Impressive Rankings in the Gartner Critical Capabilities Report
The 2023 Gartner Critical Capabilities for UCaaS report, accompanying the Magic Quadrant report, revealed that RingCentral secured the first position in three out of six use case categories. These included UC with Integrated Contact Centre Use Case, Midsize Enterprise Use Case, and Telephony Centric/Heavy Organisations Use Case.
Final Thoughts
RingCentral’s continued recognition in Gartner’s Magic Quadrant report is undoubtedly a testament to its relentless pursuit of innovation and commitment to pushing the boundaries of enterprise communication. However, as the market continues to evolve at a rapid pace, the challenge for RingCentral and other industry leaders will be to keep up with the changing demands and expectations.
Only time will tell if RingCentral can hold onto its position in the future, but for now, the company’s dedication to harnessing the power of AI to improve productivity and efficiency is certainly admirable.
FAQ
Q: What is RingCentral?
A: RingCentral is a leading provider of AI-first global enterprise cloud communications, video meetings, collaboration, and contact centre solutions.
Q: How many times has RingCentral been named a Leader in the Magic Quadrant for Unified Communications as a Service (UCaaS)?
A: RingCentral has been named a Leader in the Magic Quadrant for UCaaS for nine consecutive years.
Q: What are the capabilities of RingCentral’s AI-first communications platform?
A: RingCentral’s AI-first communications platform offers messaging, video, phone, and contact centre solutions that can enhance productivity and efficiency in various industries and job functions.
Q: How many business customers does RingCentral have worldwide?
A: RingCentral has more than 400,000 business customers worldwide.
Q: What AI solutions have RingCentral introduced in 2023?
A: In 2023, RingCentral introduced its AI platform, RingSense, with its first deployed solution targeted at revenue-generating teams called RingSense for Sales. They also launched their native, AI-first contact centre called RingCX and an events platform called RingCentral Events.
Q: In which product or service use case categories have RingCentral been ranked #1 in the 2023 Gartner Critical Capabilities for UCaaS report?
A: RingCentral is ranked #1 in three out of the six product or service use case categories: UC with Integrated Contact Center Use Case, Midsize Enterprise Use Case, and Telephony Centric/Heavy Organizations Use Case.
