Custodia, a global provider of communications capture and compliance technology, has released new regulatory insights examining how emerging technologies, regulatory developments and unified communications platforms are reshaping compliance expectations for financial institutions in 2026.
The findings will be discussed at DTX & UCX Manchester, where Custodia will showcase its technology at Stand F51.
The report highlights a major shift in the regulatory landscape as compliance teams move beyond traditional communication monitoring toward broader governance of digital collaboration environments, AI-generated communications and cloud infrastructure.
Chris Hartley, CEO at Custodia, discussing the shift commented:
“Communications compliance is entering a new phase. Firms are no longer just monitoring email or voice calls, or even ‘oS channel communications’. Regulators now expect organisations to capture, supervise and retain communications across collaboration platforms, messaging apps and increasingly AI generated content. The regulatory scrutiny goes beyond market manipulation – and will consider misconduct. ”
Among the key themes identified in the report:
- AI-generated communications are emerging as a new class of regulated records
- Tools such as generative assistants, meeting summarisation tools and autonomous agents can produce communications that may fall within regulatory record-keeping obligations.
- Behavioural misconduct is becoming a regulatory issue
- Regulators such as the UK Financial Conduct Authority are expanding expectations around non-financial misconduct, meaning communication surveillance may increasingly be used to investigate workplace conduct and cultural risk.
- Cloud resilience and vendor oversight are becoming compliance priorities
- Regulators are placing increased scrutiny on operational resilience and the role of SaaS vendors supporting regulated firms, particularly under frameworks such as the EU Digital Operational Resilience Act.
The research also highlights the growing complexity of communications environments as organisations adopt unified communications platforms and messaging tools across distributed teams.
Custodia’s CC1 services enable organisations to capture and manage communications across voice systems, messaging platforms and collaboration environments, as well as on-prem modalities – while ensuring communication records remain complete and defensible for regulatory oversight.
Custodia will be discussing these findings and demonstrating its communications technology for compliance at DTX & UCX Manchester, Stand F51.
