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Unifying the Contact Centre: Agentforce Contact Centre
This article first appeared in UC Advanced magazine issue #24.
As AI is able to understand data more efficiently than we mere mortals, Salesforce is...
People Moves in the Channel
Top L to R: Marc Lien, Jade O Donoghue, Ben Gollop
Bottom L to R: Thomas Cowan, Lisa-Marie Birtles, Kenneth McCulloch, Kelly Elsworthy
Marc Lien
has joined...
Snom D8xx series: now with White Colour Variants
Snom’s new D810W and D815WB white versions
D8C expansion module
Snom is expanding its D8xx series with new white colour variants.
Building on the success of previous...
O2 Daisy unveils new ‘O2 Business’ brand
Top Line Insights from April survey commissioned by O2 Business:
UK businesses are caught in a “complexity trap”, with 66% saying technology decisions are becoming...
People Moves in the Channel
Top L to R: Kim Williamson, Javier Lombana, Dean Meyers
Bottom L to R: Jon James, Oli Lifely, Sofia Reason, Brett Sweet
Kim Williamson
is the new...
UK to Impose “some form” of Restrictions for under 16s use of Phones and Social Media
In January 2026, the government announced a consultation on how to improve children’s relationships with mobile phones and social media. The consultation opened on...
Zoom extends Enterprise Calling to the Native Dialer
Mobile work is outpacing the systems designed to support it. Employees take business calls from job sites, hospital corridors, and trains, but when those...
Redsquid appoints Dave McGinn as Chairman
Redsquid have welcomed Dave McGinn as Chairman of Redsquid.
With deep experience scaling high-growth technology businesses, Dave joins the company at a pivotal moment as...
Now colleagues at Drayton Manor can have their best Meeting Days
Drayton Manor Resort, one of the UK’s best-loved family theme parks, faced a common modern challenge, a meeting room that no one wanted to...
People Moves in the Channel
Top L to R: Megan Fernandes, Stephen Kelly, Rania Hyde
Bottom L to R: Alan Siegert, Karen Ainley, Elizabeth Hale, Elliot Crosby
Megan Fernandes
is now a...
Part of LED Studio in Administration and Part is Restructuring
LED Studio Ltd, a prominent UK-based manufacturer of commercial LED screens, has filed for administration as of late April 2026, marking a restructuring phase...
How Gamma’s Operator Connect helps Resellers Scale with Partners
Expanding internationally is challenging for UK telecoms resellers due to complex European regulations and strict licensing requirements. To resolve this, Gamma has expanded its...
