Vonage: The Power of Integrating UC and CC Platforms
Adam Wilson, Director of strategic partnerships (EMEA & APAC) at cloud communications provider Vonage gives UC Advanced his views on enhancing the customer experience.
Integrating...
Evolve IP Partners with F&M Telecommunications
Gloucester-based reseller, F&M Telecommunications, has joined Evolve IP's expanding list of partners, enabling access to a suite of cloud-based collaboration solutions. The partnership supports...
Latest Trends in CX and Contact Centre Automation Revealed by Cavell Research
New research by Cavell reveals that despite the customer experience (CX) industry's rapid adoption of automation, a significant decrease in contact centre agent numbers...
Avocor Launches EDLA OPS: A New Era for Interactive Displays
Avocor has launched the EDLA OPS, a modular Android PC designed to enhance interactive displays in educational and professional environments. The new solution integrates...
8×8 Unveils Latest AI-Powered Platform Enhancements
8x8, Inc. has announced significant enhancements to its integrated cloud platform, introducing voice support to its Intelligent Customer Assistant and extending AI capabilities across...
Double Win for Giacom at Vodafone Awards
Giacom has been honoured with two prestigious awards at Vodafone’s Business Partner Awards 2024, taking top spot in both the Distribution Partner of the...
Pioneering Personal-Professional Blend: Evolve IP’s Anywhere Mobile Launch
Evolve IP, a leading provider of UCaaS collaborations, has launched Anywhere Mobile, a Fixed Mobile Convergence (FMC) solution that integrates desk phone functionality with...
Shure MV7+ Receives OBS Certification for Streamers
Shure's MV7+ microphone has been officially certified for the Open Broadcaster Software (OBS) Project, ensuring it meets the functionality requirements for today's streamers. The...
Nuvias UC Partners with Talkdesk® for AI-Powered CX Solutions
Nuvias UC has expanded its CCaaS portfolio through a partnership with Talkdesk®, Inc., an AI-powered customer experience (CX) technology provider. With this partnership, Nuvias...
Bose Professional Expands Global Presence with Tokyo Office Grand Opening
Bose Professional has celebrated the grand opening of a new sales office and Experience Center in Tokyo, Japan, marking a step in the company's...
Unlocking the Potential of UCaaS Solutions: Value-Add Features
While demand for UCaaS solutions continues to grow, customers are demanding more from their solutions, which is where value-add features come in, as Gavin...
Nureva’s HDL Pro Series Certified for Zoom Rooms
Recently Nureva Inc. announced that its HDL310 and HDL410 systems are now certified for larger Zoom Rooms. The systems meet Zoom's rigorous standards, have...
Lightware and Lenovo Collaborate to Enhance Microsoft Teams Rooms Experiences
Lightware Visual Engineering and Lenovo have announced a strategic partnership to enhance Microsoft Teams Rooms (MTR) experiences. The collaboration integrates Lightware's Taurus devices and...
Snom SP800: a High-Quality Secure Telephony Solution
IP telephony specialist, Snom, has launched the SP800, a compact device which enables high-quality telephony via soft client or remote desktop, overcoming the typical...
Zoom’s London Experience Center: Redefining Virtual Engagement
Zoom has unveiled its pioneering Experience Center in London, a dynamic space designed to immerse customers in the brand's products and solutions. The facility,...
