Partner Sites
Colt: UK Network Providers can deliver Consistent Voice, Video & AI-Enabled Customer Contact
This article first appeared in UC Advanced magazine issue#21.
Kim Holder, director – enterprise unified communications, Colt Technology Services discusses how UK providers can deliver...
Virgin Media O2 CMS Overhaul Centralised, Streamlined and Saved Millions
Virgin Media O2 rebuilt entire content infrastructure, migrated 6,000+ pages, which helped support 10,000+ agents across web and retail
Virgin Media O2 has achieved multimillion-pound...
Owl Labs: The UK Workforce Expects Greater Autonomy and Innovative Technology
• Despite a rise in return-to-office mandates, the majority of hybrid workers in the UK attend the office three (41%) or four (27%) days...
ISG: Contact Centers “More innovation …than at any other time in their history”
Innovation by software providers is outpacing enterprises’ ability to adapt but provides opportunity to modernize customer experiences, ISG new research says
The evolution of AI...
Sinch: Black Friday Shopping Personalisation welcomed but Privacy Concerns remain
Key findings in Sinch’s European Black Friday and Cyber Monday (BFCM) survey include:• 63% of European customers expect to spend more or about the...
What’s Smoking Hot in CCs?
A year ago, in UC Advanced #11 magazine, Laura Ball, Zoom’s Virtual Agent Lead, EMEA, gave UC Advanced her thoughts on the current trends...
Background Noise: The Silent Business Expense
This article was originally contributed by Scott Tompkins, Sound Specialist at Logitech in UC Advanced magazine issue#20.
In today’s hybrid and open plan workspaces, employees...
Preparing for the PSTN Switch-Off: Resellers Can Accelerate Fibre Migration
This article first appeared in UC Advanced issue#20Data produced this year suggests that 70% of the UK population has access to full fibre, yet...
One and the Many: The rise of Single Provider Preference
This article first appeared in UC magazine issue #20.
Much is made of organisations using single platforms for all their comms needs. However, recent research...
“The Big Summer Flex”: Is a four-day week replacing the classic Summer Friday?
Key findings from research commissioned by Owl Labs reveals:
48% of UK companies offer a formal four-day week
91% of Gen Z and 87% of Millennials...
Network Failures costing a third of UK businesses up to £4m per year
A new IDC InfoBrief commissioned by Expereo reveals that 33% of UK businesses report revenue losses of up to £4 million annually due to...
Dropbox Research: 11.3bn Hours Spent a Year on Admin
New research from Dropbox, in partnership with YouGov, reveals a surprising reality: UK office workers could be spending an estimated 11.3 billion hours a...
Dropbox Dash 2025: New Tools for MSPs & Resellers
This article first appeared in UC Advanced magazine issue #19
In the wake of a major update to Dropbox Dash in April 2025, UC Advanced...
Consumers Demand Fines for Long Hold Times
62% of Brits say companies should be penalized for slow responses
British consumers have lost patience with long hold times, and they want companies to...
Unlocking the Future with Digital Twins
A digital twin is a dynamic virtual representation (‘twin’) of a physical asset, process or system, bridging the physical and digital worlds. They turn...
