Partner Sites
TD SYNNEX’s latest Direction of Technology Report is out
Taking feedback from over 1400 partners solution providers in 40 countries, the report emphasises how service-led business models are fuelling success in the age...
What is the Cost of Doing Nothing? IDC and Shure Insights
In today’s fast-paced business environment, organisations face constant technological advancements and challenges. Disruptions, such as economic changes, cybersecurity threats, and shifts in customer expectations,...
SAP Emarsys report shows “Loyalty Recession”
SAP Emarsys research has produced the Customer Loyalty Index (CLI), and the Business Loyalty Index, at SAP Connect, revealing a growing “loyalty recession,” as...
The Rise in Popularity of Hot Desking
This article first appeared in UC Advanced magazine issue #21.Martin Hollerup, Managing Director of Sandberg discusses the rising trend of hot desking. With most...
ShureCloud: Tackling Collaboration Challenges with Simplified, Global IT Management
In today's fast-moving, hyper-connected business environment, seamless communication is the backbone of success. Conferencing systems play a vital role, providing high-quality voice and video...
Colt: UK Network Providers can deliver Consistent Voice, Video & AI-Enabled Customer Contact
This article first appeared in UC Advanced magazine issue#21.
Kim Holder, director – enterprise unified communications, Colt Technology Services discusses how UK providers can deliver...
Virgin Media O2 CMS Overhaul Centralised, Streamlined and Saved Millions
Virgin Media O2 rebuilt entire content infrastructure, migrated 6,000+ pages, which helped support 10,000+ agents across web and retail
Virgin Media O2 has achieved multimillion-pound...
Owl Labs: The UK Workforce Expects Greater Autonomy and Innovative Technology
• Despite a rise in return-to-office mandates, the majority of hybrid workers in the UK attend the office three (41%) or four (27%) days...
ISG: Contact Centers “More innovation …than at any other time in their history”
Innovation by software providers is outpacing enterprises’ ability to adapt but provides opportunity to modernize customer experiences, ISG new research says
The evolution of AI...
Sinch: Black Friday Shopping Personalisation welcomed but Privacy Concerns remain
Key findings in Sinch’s European Black Friday and Cyber Monday (BFCM) survey include:• 63% of European customers expect to spend more or about the...
Gamma’s SafeWeb Pro: Sets the Benchmark for SMB Security with Embedded Insurance Protection
Leading communications solutions provider Gamma Communications plc (Gamma) has announced the launch of SafeWeb Pro, expanding its cyber security portfolio and bringing cyber insurance...
What’s Smoking Hot in CCs?
A year ago, in UC Advanced #11 magazine, Laura Ball, Zoom’s Virtual Agent Lead, EMEA, gave UC Advanced her thoughts on the current trends...
Background Noise: The Silent Business Expense
This article was originally contributed by Scott Tompkins, Sound Specialist at Logitech in UC Advanced magazine issue#20.
In today’s hybrid and open plan workspaces, employees...
Preparing for the PSTN Switch-Off: Resellers Can Accelerate Fibre Migration
This article first appeared in UC Advanced issue#20Data produced this year suggests that 70% of the UK population has access to full fibre, yet...
One and the Many: The rise of Single Provider Preference
This article first appeared in UC magazine issue #20.
Much is made of organisations using single platforms for all their comms needs. However, recent research...
