Five9 IDC Leader for CCaaS
Five9, provider of the Intelligent CX Platform, has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor...
Kyndryl and Vodafone Extend Partnership to Enhance Cybersecurity
Kyndryl and Vodafone Business have extended their partnership to bolster digital security in the financial sector, enhancing resilience for Vodafone's clients. This collaboration, which...
Infoblox and Westcon-Comstor Collaborate to Expand Opportunities for Channel Partners
Westcon-Comstor and Infoblox have teamed up to boost partner growth on AWS Marketplace. The collaboration enables Westcon-Comstor to be the first distributor outside the...
Enabling Workplace Tasks through Zoom Workflow Automation
Zoom has introduced Workflow Automation in beta, a no-code workflow builder designed to increase workplace efficiency at no additional cost to Zoom users. The...
Avaya Appoints Kamilah Thomas as CPO to Drive Culture Transformation
Avaya, a key player in the enterprise customer experience (CX) space, has announced the appointment of Kamilah Thomas as Senior Vice President and Chief...
Fibreplus Partners with VIAVI Solutions
UK telecoms distributor, Fibreplus Ltd, has formed a strategic alliance with global testing solutions provider, VIAVI Solutions. Through this partnership, Fibreplus will distribute select...
Giving Fans More Thrills: Stadium Tech Boost
Westcon-Comstor has teamed up with Extreme Networks to transform stadium and venue experiences for spectators throughout Europe, the Middle East, and Africa (EMEA). As...
Rydal Group Acquires My Communications Ltd
In a move to broaden its telecom services, UK-based Rydal Group has announced the acquisition of My Communications Ltd, a Cambridge-based provider of advanced...
Southampton Residents Unwilling to Wait on Phone Calls, New Survey Finds
A new survey by 8x8, Inc. reveals that Southampton residents are among the most impatient in the UK when it comes to phone calls,...
Revolutionising Sales Training with Virtual Reality Solutions
Sales training firm, Mentor Group, has introduced a virtual reality (VR) training tool designed to elevate sales skills development. The VR tool, offering immersive...
Top Celebrity Voices for Contact Centres and Customer Preferences Revealed
A recent survey* by cloud contact centre provider 8x8 reveals that people would prefer to hear the voices of celebrities such as Taylor Swift...
Tekton Billing Launches ZOEY Mobile: Mobile Enabled Customer Portal
Tekton Billing has launched ZOEY Mobile, believed to be the first mobile enabled Customer Portal in the telecom billing industry, enabling account management for...
TAL Group Acquires Gigabit Networks’ Residential Customer Base
Telecom Acquisitions Group (TAL), a Horsham-based holding company for several UK broadband ISP brands, has acquired the CityFibre linked residential customer base of ISP...
Tanium and Plat4mation announce Strategic Partnership
Tanium, a provider of converged endpoint management (XEM), has announced a partnership with Plat4mation, a global ServiceNow partner in platform consultancy and implementation services.
This...
Giacom Hosts Imagine Nation: A Unique Festival-Themed Event for Partners
Giacom, a leading Cloud, Comms and Hardware services provider, is gearing up to host a one-of-a-kind, festival-themed event, Imagine Nation, on 27 June 2024...
