Evolve IP Enhances Partner Programme
Cloud collaboration provider Evolve IP is enhancing its partner programme and the updated scheme will be unveiled at a webinar on 18 September, showcasing...
Zendesk Launches Relay App for Proactive WhatsApp Messaging
Zendesk has launched Relay, an app that facilitates proactive outbound messaging for businesses. In partnership with Meta, Relay enables companies to enhance customer engagement...
Cardiff Schools Embrace Avaya Cloud Office for PSTN Switch-Off Transition
Cardiff Council is capitalising on the UK's PSTN switch-off to digitally transform the communications systems of its schools with Avaya Cloud Office by Ring...
Seizing Cloud Sovereignty Opportunities
Sovereign clouds can provide services to customers without creating vendor dependencies. Popular in continental Europe, they can also be effective in the UK, and...
AI Summit 2024: Exertis Enterprise Demonstrates Future of AI
The AI Summit 2024, held in London on 12-13 June, was a remarkable event that saw Exertis Enterprise showcase its latest innovations in artificial...
Everflow Launches Broadband and Phone Services with Gamma
UK business utility provider, Everflow, has partnered with communication services supplier, Gamma, to launch a new range of broadband and phone services for SMEs...
Five9 Introduces End-to-End AI Suite for Transforming Enterprise CX
Five9 has announced a new addition to its Genius AI Suite, aiming to revolutionise enterprise Customer Experience (CX) with an end-to-end AI process that...
Insights from CX South 2024 Event at Southampton FC
Refreshingly 8x8, together with CX South 2024 conference sponsors Verint and Awaken Intelligence, took their thought leadership event to the South, making it easily...
Barco’s Comprehensive Ecoscoring System
Buying a new device for your office or home and knowing it’s been designed with the planet’s health in mind is the kind of...
New CEO at Avaya
Avaya LLC, cloud communications and workstream collaboration services provider, headquartered in Morristown New Jersey, has announced further changes to its leadership board.
Alan Masarek, Avaya’s...
Nokia Drones now in Westcon-Comstor’s Distribution
Westcon-Comstor has announced an agreement with Nokia to distribute their Nokia Drone Networks drone-in-a-box solution to its channel partners to capitalise on the growing...
Five9 IDC Leader for CCaaS
Five9, provider of the Intelligent CX Platform, has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor...
8×8 Unveils Latest AI-Powered Platform Enhancements
8x8, Inc. has announced significant enhancements to its integrated cloud platform, introducing voice support to its Intelligent Customer Assistant and extending AI capabilities across...
Kyndryl and Vodafone Extend Partnership to Enhance Cybersecurity
Kyndryl and Vodafone Business have extended their partnership to bolster digital security in the financial sector, enhancing resilience for Vodafone's clients. This collaboration, which...
ServiceNow and Boomi Commit to Elevate Customer Experiences
ServiceNow and Boomi have announced a strategic collaboration to enhance customer experiences through AI-powered self-service. Leveraging ServiceNow's solutions, Boomi aims to provide streamlined customer...
