The Future is Here: How Conversational AI Transforms Contact Centres
The 2023 State of Conversational AI in the Contact Center report by 8x8 reveals a strong belief among IT and contact centre leaders in...
Colt Technology Services Makes Game-Changing $1.8bn Move in European Telecoms
Colt Technology Services has finalised its $1.8bn acquisition of Lumen EMEA, marking a significant milestone in the digital infrastructure industry.
The move expands Colt's...
Enhancing Experiences: How Video Technology is Reshaping UK Housing Associations
8x8 has launched 8x8 Remote Fix for UK housing associations. The innovative solution offers video capabilities to contact centre agents, allowing them to visually...
AI in the Workplace: Enhancing Efficiency or Stealing Jobs?
As AI gains traction in global tech firms like LinkedIn and Apple, uncertainty and 'AI anxiety' swell among workers, according to Owl Labs’ annual...
Don’t Miss the Big Switch-off: Morph and Gamma’s Mission for Business Success
Communications provider Gamma is collaborating with beloved Aardman character, Morph, to raise awareness about the impending PSTN switch-off among UK businesses.
A recent study...
Driving Growth and Innovation: Nuvias UC’s Strategic New Leader
Nuvias UC has announced the appointment of industry veteran Wayne Gratton as Chief Commercial Officer. Gratton, formerly of Infinigate and co-founder of Clarity Technology,...
Unlocking Growth: Vodafone Spain’s Strategic Exit Strategy
Vodafone Group has announced its agreement with Zegona Communications to sell 100% of Vodafone Holdings Europe, specifically Vodafone Spain, for an enterprise value of...
Unleash Your Full Potential: The Game-Changing WFH Kit
Boom Collaboration's Work From Home (WFH) conferencing kits have surged in popularity in 2023, becoming the company's best sellers. The kits, featuring a plug-and-play...
Enhancing Customer Experience: Dubai’s Innovative Approach to Business Licensing
Dubai's Department of Economy and Tourism (DET) has joined forces with Avaya to develop an AI-powered platform aimed at digitising business license applications and...
Unleashing the Power of Tech: Bordeaux’s Citizen-Centric Approach
Bordeaux Métropole, managing the world's largest urban UNESCO World Heritage Site, has devised a sustainability-focused digital transformation strategy, implementing over 1,600 digital services for...
Lenovo Unveils Comprehensive AI Capabilities at Tech World
Lenovo has announced its most extensive AI capabilities to date, unveiling a vision of 'AI for All' at its annual global innovation event, Tech...
8×8 Announces Enhanced Customer and Employee Experiences with New XCaaS Innovations
8x8 has announced a range of updates to enhance customer and employee experiences. These include AI-powered voice self-service, video-enhanced customer support, further Microsoft Teams...
Exertis Hosts Inspirational Black History Month Webinars: Join Now!
Exertis, a leading distributor, is celebrating Black History Month by hosting inspirational speakers, including Yemi Elegunde, Alesia Hendley, Dame Kelly Holmes, and Piers Linney....
Breaking Barriers: J.P. Morgan’s Fusion Platform Opens New Doors for Investors
J.P. Morgan has unveiled its Securities Services Data Mesh for institutional investors, available through Fusion, its cloud-native platform.
The solution allows investors to access...
Avaya Technology Selected by Magdi Yacoub Heart Foundation to Power Communications at New Healthcare...
The Magdi Yacoub Heart Foundation, an Egyptian NGO, has partnered with Avaya to power communications at its upcoming healthcare facility in Cairo.
Integrated by...
