Multi-year agreement enables NiCE to resell RingCentral’s UCaaS solution and RingCentral Contact Center, powered by NiCE CXone
NiCE and RingCentral have signed a new multi-year agreement: NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEXTM, and for NiCE to continue to sell RingCentral Contact Center, powered by NiCE CXone, for an additional year.
Tthe partnership is now fully “bi-directional”: RingCentral continues to bring NiCE’s enterprise-grade CXone platform to its customers through RingCentral Contact Center, while NiCE will now offer RingCentral’s market-leading UCaaS platform to organisations seeking a customer experience (CX) and employee communications solution.
“NiCE has been a trusted partner for more than a decade, and this expansion takes our relationship to a new level. With NiCE now offering our UCaaS solution alongside the continued success of RingCentral Contact Center powered by CXone, we’re now giving businesses of all sizes a proven, integrated path to modernize how they connect, collaborate, and serve their customers,” said Vlad Shmunis, Founder, Chairman and CEO, RingCentral.
“By expanding our partnership with RingCentral, we’re bringing together two recognised industry leaders so organizations gain the full strength of both: elite employee communications and an enterprise-grade CX platform, deeply integrated and ready to scale with AI,” said Scott Russell, CEO, NiCE.
The expanded partnership offerings are available now.
