Zoom has launched an AI receptionist that works with existing business phone systems, so organisations don’t need to switch to Zoom Phone to use it.
The Zoom AI receptionist answers calls 24/7, responds to common customer questions, books appointments, directs callers to the right person and hands them over to an employee when needed. It supports more than 10 languages and is designed to help businesses improve customer service, reduce missed calls and free up staff to focus on more complex conversations.
Standalone
Zoom’s standalone offering for Zoom Virtual Agent Receptionist improves customer responsiveness, extends business availability, and captures more opportunities.
For many businesses, inbound calls are opportunities to win a customer, book an appointment, or strengthen an existing relationship.
Yet according to research, 71% of consumers find calling a business more stressful than the issue they’re trying to resolve, and 50% say they would switch to a competitor after a single bad experience.
With Zoom Virtual Agent Receptionist, organisations can provide fast, always-available customer assistance through natural, conversational AI that answers calls, assists customers, and routes inquiries around the clock. With support for more than 10 languages, built-in live transcription, appointment scheduling, and intelligent call routing, Zoom Virtual Agent Receptionist helps businesses deliver responsive customer experiences while enabling employees to focus on the conversations that matter most.
Chris Moss, general manager of Zoom Phone, explains:
“Businesses shouldn’t have to replace their phone system to benefit from AI. Every inbound call is an opportunity to serve a customer or nurture a prospect. With the standalone Zoom Virtual Agent Receptionist offering, organizations can quickly add an AI-powered front desk to their existing systems, helping them answer more calls, respond faster, and stay available around the clock.”
Originally introduced as part of Zoom Phone, Zoom Virtual Agent Receptionist is now available across existing business phone systems.
Standalone Zoom Virtual Agent Receptionist is available for purchase online, and organisations can also explore Zoom Virtual Agent Receptionist through a free trial program available to both new and existing customers.
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