AnywhereNow has announced the availability of the Tendfor Contact Centre and Reception Solution for Microsoft Teams in the Microsoft Marketplace.
AnywhereNow customers can now discover and deploy the Tendfor Contact Centre and Reception solution through Microsoft Marketplace, with integration across Microsoft Azure and other Microsoft products.
“We’re pleased to welcome Tendfor to Microsoft Marketplace,” said Cyril Belikoff, vice president, Microsoft Azure Product Marketing. “Marketplace connects trusted solutions from global partners with customers worldwide, making it easy to find and deploy apps that work seamlessly with Microsoft products.”
Tendfor is an omnichannel contact centre and reception solution that helps teams manage customer interactions natively within Microsoft Teams. Designed to support both contact centre agents and reception teams in one experience, it gives organisations a simple way to manage customer conversations wherever work happens.
Built on Microsoft Azure, Tendfor is a Microsoft Teams Extend-certified contact centre delivering a native, enterprise-grade Teams experience. As an Extend-certified solution, Tendfor meets Microsoft’s standards for security, quality, and interoperability, and fully supports Calling Plans, Operator Connect, Operator Connect Mobile, and Direct Routing across global environments. This enables distributed teams and hybrid work scenarios without added infrastructure complexity.
Agents and receptionists manage customer interactions directly in Teams, with advanced call handling, handovers, and shared visibility.
“Having Tendfor available in the Microsoft Marketplace marks an exciting milestone for AnywhereNow, giving organisations a seamless way to deploy a native Microsoft Teams experience for customer conversations, with AI-driven evaluation and oversight to support quality, visibility and control at scale,” said David Paulding, Chief Sales Officer, AnywhereNow.
