- Proximus Global expands partnership between its connectivity arm, BICS, and cloud communications company NUSO.
- Joint customers will have access to greater coverage for cloud numbers that enable them to make and receive calls over the internet.
International communications enabler BICS, a Proximus Global Company, and leading US-based cloud communications company NUSO, have expanded their longstanding partnership to provide greater coverage and better services for global customers.
BICS and NUSO have had a relationship for over five years, and this new agreement expands collaboration across Infrastructure as a Service – enabling scalable, cloud-based network capabilities without heavy upfront investment – and last-mile telephony support, ensuring reliable local connectivity between the network backbone and end customers.
In addition, BICS will bring further value through its consultancy expertise and fraud intelligence services, while also supporting NUSO’s international Public Switched Telephone Network (PSTN) replacement strategy as it continues to expand globally.
Zipdo Research: Majority of enterprises have adopted CCaaS
Cloud communications have become an integral part of how businesses of all sizes engage and service customers. According to Zipdo, 65% of SMBs (small and medium-sized businesses) use cloud communications as their primary platform, while 82% of enterprises have adopted CCaaS (Cloud Communications as a Service) solutions.
Cloud numbers allow businesses to make and receive calls over an internet connection without the need for physical hardware. They give companies a simple, flexible way to roll out secure communications that can scale quickly and work across locations.
US and International Cloud Numbers
Under the new bilateral collaboration, NUSO will become a key partner for US cloud number and voice termination services for BICS, enhancing flexibility and redundancy across BICS’ cloud communications portfolio. Meanwhile, BICS will provide NUSO with international cloud numbers to support the US-based SaaS company’s expansion and enterprise customers.
Quicker Deployment
The partnership will mean quicker deployment of Unified Communications as a Service (UCaaS) and CCaaS platforms. By simplifying access to international cloud numbers and strengthening network resilience, customers will be able to easily navigate regulatory requirements across multiple markets.
Jorn Vercamert, CPO, Proximus Global has commented:
“This partnership will further support enterprise customers to expand globally with confidence and ease, combining NUSO’s robust US sales force and strong enterprise customer base with our well-established global connectivity and regulatory expertise.”
Matt Siemens, CEO of NUSO, added:
“This is a true partnership. As NUSO becomes BICS’ strategic partner for U.S. cloud telephony services, BICS is supporting our international expansion into new territories, including Latin America, the Middle East, and Asia. Together, we are strengthening the foundations for enterprises and global brands that rely on secure, redundant communications that can scale across borders.”
The partnership will leverage the combined strengths of both companies, with BICS boasting deep expertise across international markets, while NUSO has an established presence in North America. Working together, the companies will combine their complementary strengths to scale growth in targeted territories and deliver seamless, end-to-end solutions for multinational enterprises.
