Gamma Communications plc (Gamma) has launched GammaUCX, a voice network that brings voice, control and flexibility together in one place. It gives IT teams the ability to unify and manage communications across Microsoft Teams, Webex, contact centre platforms and existing PBXs through a single, simple experience.
For many organisations, voice infrastructure has become the main barrier to progress. Reasons cited include:
- Migrations are slow
- Number porting remains heavily manual, and
- Estates are fragmented across countries and platforms.
This often leads to unwanted call charges over the PSTN and increasing costs.
IT Managers, Chief Technical Officers and Business Leaders want smoother adoption and faster value from their UCaaS and CCaaS investments, but legacy systems continue to hold them back.,
GammaUCX has been designed to address these challenges at their source. It gives businesses full control of their voice environment, ensuring calls stay “on-net” to improve performance and control costs. With real time number management, fast switching between services, instant redirection during outages or staff absence, and consistent number presentation across platforms, businesses gain greater flexibility IT teams are empowered to make changes themselves without the need for raising tickets, waiting for handovers or working through complex porting processes.
Built on Gamma’s resilient network, the service supports two way calling in more than twenty countries and integrates with major cloud communication platforms. This allows businesses to keep using the solutions they rely on today while moving at their own pace, with the freedom to introduce new services when needed. It also supports hybrid estates, which remain common across large organisations.
GammaUCX already underpins migrations and modernisation programmes across Europe, in addition to supporting some of the largest UK businesses’ cloud communications. After a recent launch in the Netherlands, customers have reported faster transitions, stronger governance and better control as they consolidate services and reduce the risks tied to traditional porting and fragmented telephony operations.
Richard McPhee, Solutions Director at Gamma, stated:
“Businesses want to modernise without disruption. They want the freedom to choose the platforms that work for them and the confidence that their voice services will follow. With GammaUCX, we remove the barriers that have held organisations back for years. IT teams can move numbers, redirect calls and manage their entire estate in real time through one place. It gives them control, flexibility and a much simpler path to the cloud.”
GammaUCX includes a managed service wrap with 24/7 support and ongoing optimisation and is designed to evolve.
