Vonage, a leader in cloud communications, has teamed up with SAP to enhance enterprise intelligence through advanced AI and immersive digital services. The collaboration will leverage Vonage’s network APIs including Quality-on-Demand (QoD), Device Location and Number Verification, from its Communications Platform as a Service (CPaaS), providing an enriched user experience and improved fraud mitigation.
- Vonage collaborates with SAP to utilise Vonage’s network APIs and SAP Business AI.
- The collaboration aims to provide innovative solutions such as generative AI, immersive services, and advanced technologies like augmented reality training on SAP Business Technology Platform.
Revolutionising Digital Transformation with Vonage and SAP
In an exciting development, Vonage, the global cloud communications specialist, has joined hands with SAP SE. These two industry leaders have teamed up to explore generative AI and NextGen use cases. The collaboration will leverage Vonage’s Application Programming Interface (API) platform and SAP Business AI to create a new dimension in enterprise intelligence and immersive digital experiences.
Fresh Insights into Quality-on-Demand
Vonage will offer SAP access to its network APIs via its Communications Platform as a Service (CPaaS). This includes the intriguing Quality-on-Demand (QoD) API. This innovative tool promises to enhance real-time experiences in a multitude of fields, from extended reality to autonomous vehicle support and advanced broadcast experiences. It’s designed to heighten user satisfaction and deliver substantial business benefits.
Enhancing Security and Asset Management
SAP will also benefit from Vonage’s Device Location and Number Verification APIs. These features will offer an enhanced authentication experience, helping to mitigate the risk of fraud, a crucial consideration in today’s digital landscape. Additionally, the Device Location API can significantly enhance asset tracking, fleet management, and track and trace operations when used with IoT, utilising network-based location data.
Immersive Experiences with Generative AI
Vonage and SAP plan to venture into cutting-edge innovation, combining generative AI with immersive services. By integrating Vonage’s network APIs with SAP Business Technology Platform (SAP BTP), they aim to improve experiences with QoD. Advanced technologies, such as enhanced data visualisation and augmented reality training, will support sustainability. Immersive analytics will leverage network data to provide deeper insights, understanding and data-driven decision-making.
Michael Ameling, Executive Vice President and Chief Product Officer of SAP Business Technology Platform, expressed his delight for the collaboration:
“We are delighted to partner with Vonage to revolutionise the use of SAP Business AI across the API landscape. This collaboration opens a world of possibilities for developers and businesses, empowering them to innovate and succeed like never before. Our partnership is not just about cutting edge generative AI innovation, but about redefining the future, with network API integration and transformation.”
Vonage’s CPaaS and Ericsson’s Potential
Vonage’s CPaaS is a mature platform, favoured by more than 1.6 million developers. It offers a comprehensive suite of communications APIs, including voice, video, messaging and verification. With Ericsson’s mobile network leadership, the platform can extend to enable developers to build more secure, reliable, and innovative applications. This would be achieved by exposing 5G capabilities as network APIs, addressing improved connectivity, and enhanced engagement to meet the needs of enterprise customers.
Final Thoughts
The Vonage-SAP partnership is an exciting step forward for digital transformation. It’s a clear acknowledgement of the growing importance of generative AI and APIs in shaping the future of digital experiences. This collaboration could help to redefine how businesses approach customer engagement, security and asset management. It’s a promising development, and we look forward to seeing the innovative solutions it will undoubtedly generate.
FAQ
Q: What is the new collaboration between Vonage and SAP aimed at achieving?
A: The new collaboration aims to revolutionise enterprise intelligence, offering compelling business insights and immersive digital experiences by exploring generative AI and NextGen use cases using Vonage’s Application Programming Interface (API) platform and SAP Business AI.
Q: What specific Vonage network APIs will be provided to SAP as part of the collaboration?
A: Vonage will provide SAP with access to Vonage network APIs from Vonage’s Communications Platform as a Service (CPaaS), including Quality-on-Demand (QoD), Device Location, and Number Verification APIs.
Q: How can businesses benefit from using the QoD API provided by Vonage?
A: The QoD API enables businesses to deliver exceptional real-time experiences, from extended reality to autonomous vehicle support and enhanced broadcast experiences, serving as a cornerstone for elevated user satisfaction.
Q: How can SAP utilise Device Location and Number Verification APIs from Vonage?
A: SAP can use Device Location together with Number Verification APIs to provide an authentication experience for its customers to help mitigate the risk of fraud, enhance asset tracking, track and trace, and fleet management by using network-based location data.
Q: What are the key areas of innovation that Vonage plans to work on with SAP?
A: Vonage plans to work with SAP on cutting-edge innovation that combines generative AI and immersive services on SAP Business Technology Platform (SAP BTP) with Vonage’s network APIs to improve experiences with QoD, support sustainability through advanced technologies, enhanced data visualisation, and augmented reality training.
Q: How does Vonage’s CPaaS platform enable developers to embed communications capabilities into applications?
A: Vonage’s CPaaS platform makes it easy for a community of more than 1.6 million developers to embed communications capabilities into applications, systems, and workflows through Communications APIs, including voice, video, messaging and verification.
