Sinch AB has new innovations across its Enterprise Voice platform, including Voice Relay (in early access release), a new capability that enables developers to connect text-based AI agents directly to live phone calls. Sinch have also announced AI-ready voice infrastructure, enhanced branded calling protection and expanded global network capabilities.
Julia Fraser, EVP Americas at Sinch, comments:
“Voice remains one of the most powerful channels for customer engagement, and enterprises are increasingly looking to bring AI into those interactions. Voice Relay allows developers to connect AI agents to the global telephone network quickly and reliably, helping them automate routine calls, reduce wait times and resolve issues faster without having to build and manage complex voice infrastructure themselves.”
Leveraging AI for voice interactions has historically required the management of complex audio streaming infrastructure, speech recognition services, text-to-speech systems and latency optimization. With Voice Relay, Sinch manages the real-time conversational loop during a call, including speech recognition, voice synthesis and interruption handling. Now, developers will be able to integrate AI agents with Sinch’s global voice network using an interface.
Daniel Morris, Chief Product Officer at Sinch, stated:
“Enterprises want the freedom to choose the AI models that power their agents. Voice Relay provides the infrastructure that connects those agents to the global voice network, delivering the real-time media, reliability and control required to run AI-powered voice interactions in production.”
