RingCentral and Verint® have announced a strategic partnership to enhance RingCX™ with Verint’s leading workforce engagement management (WEM) and CX automation solutions. This partnership aims to provide RingCX customers with enhanced tools to boost employee productivity, improve customer experiences, and increase operational efficiency.
“We’ve seen strong traction in all segments of the market, and to further enhance the value proposition of RingCX in the mid and enterprise segments, we see integration with Verint as a key component of delivering a complete customer experience platform,” said Vlad Shmunis, founder, chairman, and CEO of RingCentral. “We will now be able to offer our RingCX customers integration with industry-leading WEM and CX automation solutions from Verint. As the landscape of customer engagement solutions rapidly evolves, we remain committed to equipping our customers with cutting-edge, AI-powered solutions that not only enhance support and increase productivity, but also significantly reduce costs.”
Dan Bodner, CEO of Verint, highlighted that the partnership would deliver significant AI business outcomes by integrating Verint’s CX automation and WEM cloud solutions with RingCX, addressing various complex contact centre scenarios. The collaboration taps into RingCentral’s extensive customer and partner network, broadening Verint’s market reach.
Key offerings for RingCX customers include Workforce Engagement Management (WEM) to boost productivity via quality management, interaction analytics, and efficient scheduling; AI Automation to streamline customer interactions and increase service efficiency; Intelligent Virtual Agents to handle inquiries across multiple channels; and Knowledge Management for quick access to accurate data, improving response times and first-contact resolution rates.
