- AIR Everywhere™ is a 24/7 AI Receptionist that works with any phone system
- New capabilities added to AIR include scheduling with Google and Outlook plus additional language support and expanded international footprint
RingCentral, Inc. have announced new, industry-leading capabilities for its AI Receptionist™ (AIR), an AI phone agent that handles and routes customer calls, as well as a new standalone version, AI Receptionist Everywhere.
AIR Everywhere™ brings AI-powered call handling to all third-party telephony systems, both on-premises and cloud. Additionally, RingCentral AIR™ now includes appointment booking with Google Calendar and Microsoft Outlook, and supports British and Australian English, Spanish, and French to cater to a wider customer base. RingCentral AIR will also be available in the UK and Australia by the end of September.
“The market’s response to RingCentral AIR has been strong. We’ve tripled our customer base in a single quarter, with more than 3,000 businesses now actively relying on AIR to transform their communications,” said Kira Makagon, President and COO of RingCentral. “This isn’t just about handling calls better; it’s about providing every organization with a powerful AI agent that drives their business forward. With AIR Everywhere, we’ve democratized AIR capabilities so now it’s accessible to everyone, and not limited to only RingCentral customers.”
New RingCentral AIR Capabilities
RingCentral AIR is an always on receptionist that never misses a call, routes calls to the right place, filters spam calls, and answers questions by callers. This results in fewer missed calls, more captured leads, and a better customer experience. New enhancements include:
- Appointment booking: RingCentral AIR seamlessly schedules appointments in Outlook and Google Calendars directly during calls, eliminating the back-and-forth that often leads to lost opportunities and streamlining customer service. Additional calendar tool integrations will be available in the Fall.
- Expanded language support: In addition to Spanish and US English, RingCentral AIR now handles multilingual calls seamlessly in UK and Australian English and French, including Canadian French too, serving diverse customer bases in their preferred languages.
Two Real-Use Cases
Liesl Perez, co-founder of Axis Integrated Mental Health, a comprehensive outpatient psychiatric care and therapy center with three clinics across Colorado, comments, “New patient intakes have increased by 60% leveraging AIR, translating to an additional $1.7 million in revenue.”
Paul Rapier, VP of IT at the Detroit Pistons states, “We’re experiencing great efficiency gains with RingCentral AI—we’re already saving 20% of work daily with AI-powered transcriptions, and we expect that AIR will resolve 50% of calls, cutting answer times to seconds. RingCentral is completely changing the way we work.”
AIR Everywhere: An AI Receptionist for every business, every system
Whether a business runs on-premises, uses a third-party cloud phone provider, or simply needs a business number, they can now add AIR to enhance their current setup. With AIR Everywhere, businesses benefit from the following:
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- Easy to buy and set up: Allows businesses to get started quickly without technical headaches, and no complex transitions or migrations needed
- Flexible usage: Enables AI-powered call handling across on-premises, cloud, and third-party SIP-based systems
- Never miss a call:An AI phone agent that handles calls around the clock
- Call forwarding & routing: Routes calls to any phone
- Number flexibility: Uses existing business phone numbers or provides new ones
- Cost-effective: Delivers AI-powered call handling without a full UCaaS bundle, ideal for solopreneurs and small teams.
“An AI Receptionist that is truly agnostic when it comes to its ability to be deployed in a multi-UCaaS and multi-CCaaS environment is differentiated from solutions today,” says Denise Lund, Research Vice President, Worldwide UC&C and Telecom at IDC. “And certainly is differentiated if it comes at a compelling price point that does not require an attached UCaaS seat purchase.”
Projected Pricing and Availability
RingCentral AIR is scheduled to be available in the UK and Australia, with projected pricing starting at £32 and AUD$62 with additional 100-minute bundles, respectively.
