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Latest Trends in CX and Contact Centre Automation Revealed by Cavell Research
New research by Cavell reveals that despite the customer experience (CX) industry's rapid adoption of automation, a significant decrease in contact centre agent numbers...
Barco’s Comprehensive Ecoscoring System
Buying a new device for your office or home and knowing it’s been designed with the planet’s health in mind is the kind of...
New CEO at Avaya
Avaya LLC, cloud communications and workstream collaboration services provider, headquartered in Morristown New Jersey, has announced further changes to its leadership board.
Alan Masarek, Avaya’s...
Nokia Drones now in Westcon-Comstor’s Distribution
Westcon-Comstor has announced an agreement with Nokia to distribute their Nokia Drone Networks drone-in-a-box solution to its channel partners to capitalise on the growing...
Five9 IDC Leader for CCaaS
Five9, provider of the Intelligent CX Platform, has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor...
Avocor Launches EDLA OPS: A New Era for Interactive Displays
Avocor has launched the EDLA OPS, a modular Android PC designed to enhance interactive displays in educational and professional environments. The new solution integrates...
8×8 Unveils Latest AI-Powered Platform Enhancements
8x8, Inc. has announced significant enhancements to its integrated cloud platform, introducing voice support to its Intelligent Customer Assistant and extending AI capabilities across...
Kyndryl and Vodafone Extend Partnership to Enhance Cybersecurity
Kyndryl and Vodafone Business have extended their partnership to bolster digital security in the financial sector, enhancing resilience for Vodafone's clients. This collaboration, which...
Vivitek launches new BK Series
Vivitek has announced the launch of the new BK Series, a line of 4K-UHD collaborative touch panels engineered to further enhance interaction in meeting...
Double Win for Giacom at Vodafone Awards
Giacom has been honoured with two prestigious awards at Vodafone’s Business Partner Awards 2024, taking top spot in both the Distribution Partner of the...
ServiceNow and Boomi Commit to Elevate Customer Experiences
ServiceNow and Boomi have announced a strategic collaboration to enhance customer experiences through AI-powered self-service. Leveraging ServiceNow's solutions, Boomi aims to provide streamlined customer...
Pioneering Personal-Professional Blend: Evolve IP’s Anywhere Mobile Launch
Evolve IP, a leading provider of UCaaS collaborations, has launched Anywhere Mobile, a Fixed Mobile Convergence (FMC) solution that integrates desk phone functionality with...
