Content Guru, a leading global cloud contact centre and Customer Experience (CX) technology provider has updated its award-winning solution, storm, to meet the latest Web Content Accessibility Guidelines (WCAG) version 2.2. The update improves accessibility for customer service agents and back-office users, particularly those with disabilities.
Complying with the WCAG 2.2 standards ensures the products, including storm DTA, storm WFM, and storm CONDUCTOR, are accessible and organisations using them won’t face regulatory penalties. Additional accessibility features will be released in the coming months.
- Content Guru has released new updates to its storm® contact centre solution, meeting the latest Web Content Accessibility Guidelines (WCAG) 2.2 standards for increased accessibility.
- The updates aim to enhance productivity and accessibility for contact centre workers, especially those with disabilities, by meeting all WCAG 2.2 requirements to level AA.
- Content Guru’s commitment to inclusive user experiences ensures that customers will be fully compliant with UK government accessibility requirements ahead of the Government Digital Service (GDS) monitoring in October 2024.
A New Dawn for Digital Accessibility
In a world that’s increasingly dependent on digital technology, ensuring that everyone, regardless of ability, can access and interact with digital content is paramount. One company stepping up to meet this challenge is Content Guru with their award-winning contact centre solution, storm®.
Meeting the Standards for Accessibility
Content Guru has announced that it has updated a range of its storm modules to meet the stringent requirements of the Web Content Accessibility Guidelines (WCAG) version 2.2. This is the highest international benchmark for web content accessibility, catering to users with diverse auditory, cognitive, physical, and visual needs. Businesses that don’t conform to these updated standards risk attracting the ire of regulators.
Accessible Technology for Improved Productivity
The newly implemented updates are designed to enhance productivity and accessibility for contact centre workers, particularly those with disabilities. They encompass all WCAG 2.2 requirements up to level AA. This includes a high contrast ratio, keyboard navigation, distinct colour and iconography, support for screen readers, and responsive screen and text behaviour.
More Features on the Horizon
Over the next few months, customers will witness the rollout of new accessibility features on additional storm modules. These include powerful recording and reporting modules, with a promise of quality management and unified communications tools to follow in Q4.
Unwavering Commitment to Inclusivity
Creating accessible products and solutions opens up a broader talent pool for organisations, enabling them to hire the best talent, irrespective of any impairments. Content Guru is unwavering in its commitment to providing inclusive user experiences, driving productivity and job satisfaction. They’re also committed to ensuring full compliance with UK government accessibility requirements well before the Government Digital Service begins monitoring the new WCAG 2.2 criteria in October 2024.
“The updated WCAG guidelines represent a material reform of accessibility and inclusivity requirements. Any non-conformance could place organisations, whether private or public, under the scrutiny of local regulators. Providing accessible experiences is non-negotiable and we are delighted to announce the release of new, highly accessible, interfaces across a range of products for our customers,” commented Richard Manthorpe, Product Director at Content Guru.
Final Thoughts
In conclusion, Content Guru’s efforts to enhance the accessibility of their products are laudable and timely. Their commitment to inclusivity is clear, and their proactive approach to meeting and exceeding web content accessibility guidelines sets a precedent for other companies in the digital space. This move not only benefits their users but also serves as a reminder to other businesses of the importance of digital accessibility in today’s interconnected world.
FAQ
Q: What are the new updates announced by Content Guru for its storm contact centre solution?
A: Content Guru has announced new updates to its Storm contact centre solution, which will increase accessibility for customer service agents and back-office users.
Q: What accessibility standards do the new updates meet?
A: The new updates meet the most up-to-date version of Web Content Accessibility Guidelines (WCAG) version 2.2, the highest internationally recognised standard for web content accessibility.
Q: Why is meeting WCAG 2.2 standards important for organisations?
A: Organisations that don’t meet the updated standards risk penalisation by regulators.
Q: Which WCAG 2.2 requirements do the updates meet?
A: The updates meet all WCAG 2.2 requirements to level AA, including keyboard navigation, high contrast ratio, support for screen readers, and more.
Q: What products are covered by the WCAG 2.2 AA compliance features?
A: Products covered include storm DTA, storm WFM™, and storm CONDUCTOR™ by Content Guru.
Q: What additional storm modules will receive accessibility updates in the future?
A: Modules such as storm VIEW and storm RECORDER will receive additional accessibility features, and storm QM and storm UC planned for release in Q4.
Q: How will the updates benefit contact centre workers, especially those with disabilities?
A: The updates are designed to improve productivity and accessibility for contact centre workers, especially those with disabilities.
Q: What is Content Guru’s commitment to inclusive user experiences?
A: Content Guru is committed to providing inclusive user experiences, enabling contact centres to meet agent needs and increase productivity and job satisfaction.
Q: When will the UK government start monitoring the new WCAG 2.2 criteria?
A: The UK Government Digital Service (GDS) will start monitoring the new WCAG 2.2 criteria in October 2024.
Q: Who commented on the importance of adhering to the latest accessibility standards?
A: Michael Brook, Senior Commercial Legal Counsel at Content Guru, commented on the importance of adhering to the latest accessibility standards to avoid legal sanctions and reputational damage.
Q: Who commented on the release of the new highly accessible interfaces across a range of products?
A: Richard Manthorpe, Product Director at Content Guru, commented on the release of the new highly accessible interfaces across a range of products for their customers.
