Pragma, acquired by Gamma earlier this year, recently launched Sidekick and WhatsApp for CONNECT.
Both products are available as extensions of CONNECT for iPECS Cloud. Sidekick is an AI-powered call assistant that takes slow, labour-intensive jobs and completes them for users. Sidekick also produces smart, digestible summaries and analysis to help businesses make better decisions. Key features include call transcription, call summary, sentiment analysis and automated CRM logging (as an optional extra).
WhatsApp for CONNECT offers WhatsApp integration within the CONNECT interface and it has no limit on licences, with your whole team enabled to receive and respond to messages. As a simple, interactive website widget, WhatsApp for CONNECT offers an efficient customer support tool with customised auto-response message templates. Pragma’s Managing Director Will Morey commented: “The channel is an increasingly competitive environment and we know it really helps if you can stand out. Sidekick and WhatsApp for CONNECT provide another opportunity for our partners, all while transforming how businesses deal with time consuming everyday tasks. It’s a win for a partners and a win for their customers.”
