How management tools are improving the retail and hospitality space.
The topic of shopping is one of these polarising topics, like Marmite, you either love it or you hate it.
I tend to fall into the latter bracket, get in, pay, get out, while I used to enjoy looking through video games or messing around with demo laptops, the appeal of the local spoons is just too much to resist nowadays.
But away from my concerning drinking habits, within stores we have grown accustomed to staff interacting with a screen as they scan through items, and attempt to upsell an item, before telling us how much to hand over.
While that crushing information can be difficult to digest, the software staff use has more to it than just a calculator, as Alan Holcroft, UK Country Manager Cegid explains.
“In retail operations, a dedicated management system offers several advantages,” said Holcroft. “It can streamline operations, help save time, and even uncover blind spots by putting data at your fingertips. If you’re not measuring your outputs, it’s almost impossible to see where improvements can be made.
“A centralised system offers additional benefits such as being used to onboard new team members, track how long tasks take, allocate tasks between team members, or even monitor compliance. A management system can also highlight where a store might need additional support so overstretched area managers can prioritise visits to where they are needed most.”
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