10 key factors that impact Customer Effort Score
In a recent blog, Wajih Kazmi, RingCentral’s Senior AI Product Marketing Manager, wrote about “10 key factors impacting customer effort score and how to...
WhatsApp: now with Adverts in Status or Channels
This week, WhatsApp has introduced some new features for their Updates tab, which is home to both Channels and Status. The Updates tab is...
Video Conferencing Sales Set To ‘Boom’ For Aldous Systems
Aldous Systems (Europe) has become a new UK distribution partner for video conferencing manufacturer, Boom Collaboration, as it fully enters the collaboration hardware market...
Southampton FC Players are On the Ball When it Comes to Being Contact Centre...
Taylor Harwood-Bellis, Adam Lallana and Ryan Manning swapped high balls for headsets to thank long–standing fans of the club with 8x8’s Platform for CX
From...
8×8 and Meltwater Partner to support Social Intelligence
Meltwater's social media insights are now integrated into the 8x8 Contact Center
The partnership unifies social and traditional support channels
Businesses benefit from advanced filtering and...
Utelogy Platform now Integrated into Astreya’s Managed Services
Utelogy Corporation publishes an enterprise-grade software platform for managing, monitoring, controlling, and automating connected workspaces.
Utelogy has formed a strategic partnership with Astreya, a global...
Apple iPhone experience now with iOS 26
The iOS 26 release delivers a stunning new design, powerful Apple Intelligence capabilities, new ways to stay connected in the Phone and Messages apps,...
Cloudbrink’s SASE Solution Empowers MSPs in the Hybrid Work Era
UC Advanced caught up with Mark Craven and asked him, “What makes Cloudbrink especially compelling for MSPs and resellers?” Mark's response first appeared in...
Nuvias UC CEO: “Our Heart is Converged Communications”
The Nuvias UC TechTalks 2025 event delivered on its ambitious promise: providing attendees with not just information but actionable strategies to boost profitability, improve...
Webex Go with CallTower
Unified communications, contact centre and collaboration solutions provider CallTower has launched Webex Go with CallTower that will bring enterprise-grade calling capabilities directly to employees’...
Snom’s New Strategy: From IP Telephony Leader to Integrated Corporate Communications Specialist
Moving into the future with strong partnerships, optimised processes and a strong marketing focus: Fabio Albanini unveils Snom's new strategy for brand evolution and...
Odds-on Favourite: Aetria from Datapath selected for new BetFred HQ
Online betting giant BetFred has come a long way since its 1967 inception. Founded by CEO Fred Done in a Salford betting shop, the...
HIVE Powering Immersive Tutankhamun Exhibition in London
Running at ExCeL London for 14 weeks, and ending on 29 June 2025, Tutankhamun: The Immersive Exhibition invites visitors to step inside the story of...
UCC Sector: Then and Now
David Evans, VP Product Management, from GoTo, a SaaS company offering business communications and remote IT tools, discusses how has the pandemic changed UC,...
S25: Samsung’s Revolutionary Return
In the ever-evolving world of mobile technology, where innovation often feels like a high-stakes arms race, Samsung has once again claimed the spotlight in...
