8×8: Cracking the “chatbot code” to balance AI and Human Intuition
This article appeared in UC Advanced magazine, issue #15 February 2025, kindly contributed by Jonathan Mckenzie, Senior Contact Center Product Manager, from 8x8.Chatbots are...
monday.com’s 2025 Partner Summit Offers Growth and Opportunities
monday.com Partner Summit held in London, 25 to 27 February 2025
monday.com has 270 global solution partners and 650 apps on the monday.com...
Zoom’s Workplace: now with Automation and more added Enhancements
Zoom Workflow Automation streamlines work across Zoom Workplace and third-party apps such as Jira
Zoom Workflow now aided by AI Companion and automation...
Nuvias UC Paves the Way with Zoom’s New Zoom Up Services Program
Nuvias UC, a leading converged communications specialist, is proud to announce its enrolment in the newly launched Zoom Up Services Program. The initiative certifies...
Powering 8×8 CX Transformation is High Adoption and Usage of AI-powered Solutions
Earlier this week, 8x8, the platform that provides CX which combines Contact Center, Unified Communication and CPaaS APIs, announced strong customer adoption and usage...
PSCo launches LED Brand Selector Tool at ISE 2025
PSCo, one the UK’s leading LED display specialists, has unveiled Pixel IQ - the industry’s most advanced LED configurator at ISE 2025. This innovative...
Hiya AI Call Assistant Stops Live and Deepfake Scams
Hiya has introduced Hiya AI Phone, an AI call assistant mobile app, which acts like a personal assistant by screening unwanted phone calls, safeguarding...
Philips Monitors to offer TCO Certified, Generation 10 with 5-year Warranty
Philips Monitors will launch their first TCO Certified, generation 10, business line to be with a 5-year warranty, demonstrating the company’s commitment to providing...
Samsung Unveils New AI-Powered Interactive Display at Bett 2025
Samsung Electronics has unveiled its new AI-powered Interactive Display, the WAFX-P model equipped with Samsung AI Assistant, at BETT UK 2025.
“Samsung envisions a future...
Zendesk Launches Flexible Pricing for Customised AI Journeys
Zendesk has introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and...
Nokia and Lenovo Join Forces for Data Centre Solutions
Nokia and Lenovo have teamed up to create advanced data centre networking and automation solutions tailored for AI and ML workloads. Their collaboration integrates...
Jabra Launches ClearSpeech for Contact Centre Professionals
Jabra has launched Jabra ClearSpeech, a cutting-edge AI-powered solution designed to enhance call quality by suppressing unwanted noise. The technology, integrated into Jabra Engage...
Exabeam Unveils Latest Cybersecurity Innovations
Exabeam has announced its first quarterly product release, introducing LogRhythm Intelligence, a new offering that blends Exabeam's AI capabilities with LogRhythm's self-hosted SIEM platform...
Top Trends in Contact Centres
UC Advanced caught up with three experts in the Contact Centre arena, Laura Ball CX AI Lead, EMEA at Zoom; Myles Leach, UK Managing...
Elevate Your iPECS Cloud Experience with Pragma’s Latest Tools
Pragma, acquired by Gamma earlier this year, recently launched Sidekick and WhatsApp for CONNECT.
Both products are available as extensions of CONNECT for iPECS Cloud....
