Red Flags: Secure Your Contact Centre Against Threats
One of the best things about a contact centre is its ability to provide customers with a seamless, multi-channel support experience, allowing them to...
Esports Market Set to Rocket
In the past decade, esports has transformed from a niche gaming activity into a global phenomenon, fostering unprecedented levels of collaboration and social interaction....
Not too Big, Not too Small, Just Right: NFON
Founded in 2007, and active in 15 European countries with a partner network across Europe, NFON is going places. Determined to grow, NFON means...
PSCo launches LED Brand Selector Tool at ISE 2025
PSCo, one the UK’s leading LED display specialists, has unveiled Pixel IQ - the industry’s most advanced LED configurator at ISE 2025. This innovative...
UK Spring Budget 2025 offers £3.25bn AI Boost: 8×8 comments
Today, in the UK Government’s Spring 2025 budget, the UK chancellor has committed £3.25 billion to integrate AI and technology into public services, aiming...
RingCentral’s AI Receptionist™
RingCentral’s AI Receptionist (AIR) was launched on 20 February 2025, with a controlled availability phase for select US businesses. It is an integrated AI...
New AI techs driving Google’s innovation
Google has launched its own AI-powered conversational service called Bard, a chat bot that draws on large language models and the information on the...
Webex: A New Era of Collaborative Workspaces
Cisco has announced new artificial intelligence (AI) capabilities for its Webex platform aimed at delivering an enhanced hybrid work experience.
With more and more employees...
monday.com’s 2025 Partner Summit Offers Growth and Opportunities
monday.com Partner Summit held in London, 25 to 27 February 2025
monday.com has 270 global solution partners and 650 apps on the monday.com...
VoIP: Digital Communication in Transition
Steven Try, Channel Manager UK & Ireland, Snom Technology, discusses the VoIP market: article from UC Advanced March edition. Steven discusses market evolution and the...
Putting Sustainability at the Forefront of IT
Simon Thomas, Group ESG Lead, at Ikonic, talks in UC Advanced March magazine on the steps Ikonic have taken, and take every day, to...
Unexplained Components found in Denmark’s Equipment Imports: Industry Comments
Unexplained electronic components have allegedly been found in imported equipment for Denmark's energy supply network this week, according to industry group Green Power Denmark,...
BT International Launched: Global Voice and Global Fabric Included
Bas Burger, CEO, International, at BT launched BT International on 2 June 2025: a dedicated operation within BT Group with its own people, products...
AI in Insurance: Addressing Concerns and Future Prospects
The insurance sector may be in line to be the first major industry to benefit from Gen AI
The three-year pandemic, followed by a mind-blowing...
Cirrus and CallMiner: AI-Driven Conversation Intelligence for Better CX
In today's fast-paced business environment, delivering exceptional customer experiences has become a critical priority for contact centers across industries. To meet this demand, leading...
