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The Future is Here: Avaya’s AI Takes Customer Experience to New Heights

Avaya recently showcased its 'Generative CX' concept at GITEX Global in Dubai. This innovative concept utilises generative AI to revolutionise customer and employee experiences,...

Transforming Customer Experiences: Video Integration Unveils a New Era in Support Services

8x8 has announced the upcoming availability of native video functionality for its Contact Centre. The new feature allows contact centre agents to elevate customer...

Island Resilience: Isle of Wight NHS Trust Teams Up for Better Communication

The Isle of Wight NHS Trust is partnering with Cinos to upgrade its telephony and Unified Communications (UC) system. The Cisco Powered UC telephony...

Unlocking the Secrets of Workplace Efficiency: Martello’s New Report on Microsoft Teams Performance

Martello Technologies has released its first Global Microsoft Teams Performance Trends and Business Impact report. The report highlights the unseen productivity leakages caused by...

From Threat to Triumph: Nutanix’s 20-Minute Ransomware Defence Breakthrough

Nutanix has announced new features for their Nutanix Cloud Platform to enhance cyber resilience against ransomware attacks on unstructured data. With Nutanix Data Lens...

Enhance Engagement and Efficiency with Zoom’s Latest Innovations

Zoom has launched new platform innovations at its annual Zoomtopia event, including Zoom Docs, an AI-integrated workspace for improved collaboration, and enhancements to the...

From Change to Triumph: Exertis Group’s Pioneering Steps Towards Inclusivity

Exertis has released its inaugural Diversity, Equity, and Inclusion (DE&I) report, outlining its commitment to fostering an inclusive culture. The report details the creation...

Avaya’s Tech Alliances: Unleashing AI’s Power for Superior Customer Experiences

Avaya is set to strengthen strategic alliances with leading tech companies, including Alcatel-Lucent Enterprise, SESTEK, and Imperium Software Technologies at GITEX Global. The aim...

Revolutionising Data Security: TCS and Cohesity Unite for Cyber Resilience

Tata Consultancy Services (TCS) is set to join the Cohesity Data Security Alliance ecosystem, enhancing their long-standing partnership in data security and management. This...

Revolutionizing Healthcare: How Hospitals Harness Data for Better Services

How Hospitals are improving communications in order to give a better service We are at our most vulnerable when we have problems with our health....

Data as the New Currency: Strategies to Shield Your Valuable Information

As data becomes more valuable, how can businesses ensure it won’t be stolen? Now that every company is rolling out a form of Generative AI...

The Changing Face of Retail: Adapting to New Customer Expectations

Retail is heading into a new era according to Stefan Spendrup, VP, Northern and Western Europe at SOTI. The shopping experience is changing. With the...

Why Cloud Storage Is the Future of Data Management

It may be more convenient, but how does cloud storage provide a better experience? We’re always being told that data is the new currency, that...

Revolutionizing Healthcare: How Technology Can Alleviate Growing Waiting Lists

As waiting lists grow, how can technology ease the burden on healthcare institutions. When we talk about healthcare these days it’s usually in the guise...

Zoom’s Office Transformation: A Look Inside Their Innovative Workspace Strategy

After recalling employees back to the office, Zoom talks to UC Advanced about how they have designed their new office spaces. How do you organise...

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