Atos has partnered with AI-powered platform Graia, to bring multilingual support across Atos’ Digital Workplace ecosystem by embedding Graia’s bi-directional voice translation technology into service desk operations.
Mike McGarvey, Global Head Digital Workplace Strategy, Atos Group, has stated:
“This is a leap towards truly inclusive, intuitive and localized digital experiences. Clients in finance, utilities, retail or healthcare sectors have already expressed strong interest and entrusted us with pilot phase projects.”
The partnership will enable seamless, real-time voice translation, allowing users and support agents to speak naturally in their native tongues while the system translates instantly, because Graia’s generative AI transcribes and translates in real-time and monitors key phrases, guiding agents with culturally sensitive prompts and ensuring quality through automated call scoring. This enables Atos to ensure consistent quality control and accurate performance tracking.
Atos currently supports over 5 million users in more than 100 languages across the world. With Graia’s technology, Atos will bridge communication gaps for non-native English speakers who may find it challenging to articulate precisely in English. The initial roll-out will focus on multilingual support, with future phases expanding to inclusive onboarding and training within Atos’ Digital Workplace offering.
Real-time translation accelerates issue resolution, eliminates language bottlenecks, and enables diverse teams to thrive. Clients will feel the same benefits too.
