Pictured: Danielle Myburgh (left), James Caunter-Smith (rear left), Mark Allen (rear right), Sebastian Szczesniak (right) and Jamie Hanna (front).
AV integration partner Pixel Global AV has partnered with Cyviz to enhance its managed services offering. At the heart of the partnership is the Cyviz Software Platform, which provides the software and operational intelligence that enables Pixel Global Care to proactively monitor, manage and optimise workplace technology environments through a single, unified platform.
Powered by the Cyviz Software Platform, Pixel Global Care gives enterprise customers a centralised operational view across their workplace technology estate, enabling proactive alerts and remote diagnostics. Rather than waiting for meeting room failures or technology issues to disrupt users, Pixel Global Care is designed to identify, diagnose and resolve many problems before they impact business operations.
The platform supports multi-vendor environments, helping organisations reduce downtime while improving operational efficiency and user experience.
Sebastian Szczesniak, Global Services Director, Pixel Global AV, comments, “Enterprise customers no longer judge support purely on ticket response times.” He continues:
“The days of waiting for a meeting room to fail before taking action are over. Enterprise organisations expect workplace technology to be managed with the same intelligence and operational discipline as the rest of their IT environment. By combining Pixel Global Care with the Cyviz Software Platform, we’re helping customers predict and prevent issues, maintain secure and compliant AV estates, and deliver consistently reliable meeting experiences.”
As workplace technology becomes increasingly connected, AV devices such as cameras, codecs, touch panels and displays are now part of the wider enterprise IT environment. They require the same operational discipline, software updates, security patching and governance as any other connected endpoint. Backed by ISO 27001-certified information security management practices, Pixel Global Care helps organisations manage workplace technology securely throughout its lifecycle while maximising uptime and reducing unnecessary on-site engineering visits.
Chief Technical Officer of Cyviz, Gøran Hansen, commented,
“Enterprise customers are moving beyond traditional AV support and towards intelligent, data-driven workplace operations. Through our platform, partners like Pixel Global AV can gain the operational visibility needed to detect issues earlier, optimise performance and help ensure business-critical collaboration spaces are always ready for use.”
