- NFON now has a modular licence model and NEXUS partner programme, supporting 250+ partners
- NFON partners were supported by an intensive NFON Hackathon in January, designed to give them hands-on enablement, with more to follow
- Partners have full access to NFON AI portfolio, enabling clients to be future-ready
Get in touch: UK Partners seeking support, enablement, training, or wishing to know more should click here.
NFON AG, a leading European provider of integrated business communications with a focus on AI-based applications is delivering on its strategy and committment to its partners.
With the launch of its modular licence model and its NEXUS partner programme, NFON has made substantial investments to develop its product portfolio, simplify commercial set-up and strengthen partner enablement.
NEXUS CONNECT 2026 provides the central framework to operationally activate and implement these innovations together with a strong partner ecosystem – represented by more than 250 participating partners.
Andreas Wesselmann, CEO of NFON AG, comments on moving partners from not only cloud telephony but also adding AI-based business communications to the offering, stating:
“NEXUS CONNECT 2026 signals a further important step for NFON and its partners. This event marks an innovation-driven transformation from traditional cloud telephony to AI-based business communications. The solutions-orientated product portfolio strengthens existing customer and partner relationships and at the same time opens up access to new market segments and strategic partners. The Partner Day makes visible what NFON has built up technologically, strategically and organisationally, and at the same time marks the start of our next joint growth phase.”
Scaling AI-based business communications
NFON has expanded its AI portfolio (Nia, AI Essentials, Nia FrontDesk), integrating botario and expanding partnerships on a targeted basis.
With the modular licence model and the NEXUS partner programme, NFON is refining the operational implementation focus of its strategy.
The aim is to:
- reduce portfolio complexity
- standardise sales and cooperation models, and
- create a consistent foundation for collaboration with partners.
The licence model is based on packaged licences for business telephony that reflect different user roles and usage scenarios and integrate both core telephony functions and AI-based services such as AI Essentials.
NEXUS combines partner roles and commission models into a single partner programme and supplements these with structured support offerings for sales, implementation and scaling, enabling partners to realise and market scalable solutions.
“This is a key lever to bring AI-based services to the market ready for use,” notes Alexander Wettjen, Executive Vice President Sales and Marketing: “These new commercial structures give our partners maximum transparency and flexibility while precisely reflecting customer needs. AI is not an add-on but a natural part of our offering: clearly positioned, convincingly communicable and sustainably monetisable for our partners and NFON.”
AI as an innovative and integral part of the service portfolio
AI is firmly embedded in NFON’s product and technology roadmap: AI-based applications form an integral part of existing portfolio areas, drive their continuous development and form the connecting element for seamless customer experience.
The service portfolio is structured along clearly defined product portfolio areas: Business Telephony, Intelligent Assistant and Customer Engagement.
- Business telephony forms the stable technological and commercial foundation. Continuous expansion ensures that growing integration requirements and the use of AI-based applications are built on a reliable platform. A visible example is the roll-out of AI functions such as call transcription and call summaries on desk phones, enabling the broad, device-independent use of AI-based productivity functions for the first time.
- In the Intelligent Assistant product portfolio area, NFON is driving the scaling of AIbased automation. Standardised AI agents and close integration with voice and chat channels enable rapid implementation and deep integration into the communications portfolio.
- The Customer Engagement area addresses growing requirements across the entire customer interaction spectrum. AI functions support more efficient processes, improved reachability and cross-channel integration throughout the entire customer life cycle.
The offering is complemented by integration solutions that enable connection to existing IT and process landscapes and support the portfolio-wide use of AI-based functions in customer-specific ecosystems.
Andreas Wesselmann sums up: “Artificial intelligence is fundamentally changing business processes and models. NFON is consistently integrating AI into its platform, its products and its business logic. However, success is not determined by technology alone, but by its joint market penetration together with our partners. For NFON, 2026 will be characterised by the interplay of scaling, monetisation and partner enablement.”
