Programme is offering select organisations an opportunity to test new integration model.
Landis Technologies has launched an exclusive Early Adopter Program for its Unify Contact Center. This marks the first contact center built on Microsoft’s new Unify Integration Model, launching weeks ahead of Microsoft’s own public preview.
Landis’ Early Adopter Program is a limited-access program where a select group of users are invited to test and provide feedback on a new feature. These features are not recommended to be used in production without thorough testing.
Due to the program’s developmental nature, participation is limited, and acceptance is based on qualification criteria rather than application order.
Microsoft recently released the new Unify Contact Center Integration Model, featuring Teams Phone Extensibility as a key component. APIs are not yet publicly available. The Landis Contact Center for Microsoft Teams (Unify) delivers trusted functionality including queues, intelligent virtual agents, interactive voice response, live supervision, analytics and reports, AI automation, quality assurance, and application integration within the new model.
The Unify contact center will offer improvements over existing solutions:
– Improved Natural Voice Agents – Better voice recognition delivers more human-like IVR interactions.
– Advanced Text-to-Speech for AI scenarios – TTS features built directly into the platform.
– Dual Persona Capability – Enables agents to handle customer calls through a dedicated interface while maintaining uninterrupted access to regular Teams conversations.
Organisations interested in joining the Early Adopter Program can apply through the Landis Technologies website. The selection process will evaluate applicants based on technical requirements, use case alignment, and feedback capacity to ensure program success.
