- Zoom AI Companion now connects with 16 third-party apps, including ServiceNow and Salesforce (see full list below) to complete tasks and orchestrate agents without leaving Zoom
- Custom AI Companion add-on is available to online customers and includes AI meeting summaries
- Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and meeting agenda creation, included at no additional cost with paid Zoom licenses
Zoom now has new agentic AI capabilities to help users complete tasks across platforms and save time during the work day. With the Custom AI Companion add-on, Zoom AI Companion can now connect to 16 third-party apps to help orchestrate tasks without leaving Zoom.
The Custom AI Companion add-on is available for online purchase, enabling small business owners to leverage AI Companion across third-party video conferencing platforms like Google Meet and others, customize meeting summary templates, create custom avatars, and connect third-party apps to help them get more done so they can focus on building and growing their business.
“With Zoom AI Companion’s agentic skills, users will see a significant productivity boost to help them get more done — not just in Zoom, but across business-essential apps like ServiceNow, Jira, Asana, Box, and more,” said Smita Hashim, chief product officer at Zoom. “The Custom AI Companion add-on empowers users to streamline their workflows by having AI Companion join their Zoom Meetings and in-person meetings, and can now access AI Companion across other video conferencing platforms.”
New connected third-party apps for Custom AI Companion add-on
With the Custom AI Companion add-on, users can now connect to 16 third-party apps.
AI Companion uses agentic AI capabilities and helps users save time without leaving Zoom Workplace. With the Custom AI Companion add-on, users can connect to apps to deliver powerful indexing, enterprise search, and ticketing capabilities.
The 16 apps (in no particular order) are:
- workday
- Salesforce
- Confluence
- ServiceNow
- Microsoft OneDrive
- Slack
- Zendesk
- Box
- Jira
- HubSpot
- Notion
- Google Drive
- Glean
- Coda
- Amazon Q
- Asana
(Cisco Webex support onboarding shortly)
Custom AI Companion add-on expands to online customers
AI Companion captures meeting summaries from Microsoft Teams with the Custom AI Companion add-on.
Many entrepreneurs, solopreneurs, small business owners, and consultants often find themselves switching meeting platforms throughout their day to take calls with clients and stakeholders, without a central way to organize their meeting notes.
The Custom AI Companion add-on, now available for purchase online, expands AI Companion’s meeting summary capabilities to third-party video conferencing platforms such as Google Meet and others, with Cisco Webex coming soon, and delivers agentic AI capabilities, such as:
- using AI-generated meeting summaries across third-party meeting platforms and have projects updated without leaving the meeting
- automatically updating sales records in CRMs based on the conversation
- create custom summaries that can be shared and create personalized videos using Custom Avatars for Zoom Clips
- users can turn meetings into tailored, actionable summaries by selecting from 11 purpose-built templates designed to reflect the tone, structure, and focus of each meeting and match the meeting goals.
- Admins can connect Google Drive and other external drive accounts as data sources in AI Studio while respecting existing permission controls, and crawl public URLs as a data source for knowledge collections so AI Companion can provide more relevant answers to users’ queries.
