Evolve IP, a global collaboration provider, has strengthened its strategic alliance with headset and conferencing manufacturer Jabra, appointing Jabra as their preferred hardware partner. Evolve IP and Jabra share a joined focus on solutions for home workers, hybrid workers, call centre and contact centre workers.
- Jabra has been appointed Evolve IP’s preferred hardware partner – both companies are committed to optimising the user experience in unified communications (UC) solutions.
- Jabra’s sustainable practices, product range and focus on clear audio experiences align well with Evolve IP’s vision for enhancing customer experiences in the evolving workplace.
Building a Stronger Alliance: Evolve IP and Jabra
In the world of global collaboration, Evolve IP has further strengthened its strategic alliance with Jabra, a renowned headset and conferencing manufacturer. This partnership is based on a shared understanding of the importance of the end user experience and the role of hardware in achieving this.
Scott Rixon, UK solutions director at Evolve IP, emphasised the need for equal parity between sophisticated cloud solutions and the hardware end point:
“In many ways, the ‘final few yards’ needs the same parity of importance as any sophisticated cloud solution. A poor end point can undermine the whole user experience and jeopardise thousands of pounds of investment.”
Rixon points out that Jabra’s exemplary sustainability story, which includes renewable material choices and reduced packaging options, aligns closely with Evolve IP’s ethos. The shared vision extends to their product offerings, which cater to home workers, hybrid workers and contact centre workers. This breadth of solutions allows for a wider market to benefit from their technology.
Headsets: The New Gateway to Communication
According to Rixon, headsets have become the new gateway to clear audio and improved experiences. This transition has been inspired by Gen Z influences and the adaptation of hybrid work trends. In his view, the reliability, security, and positive user experience offered by Jabra’s hardware technologies continue to reshape the unified communications and contact centre markets.
Gen Z and Millennials: Redefining Work
As per Jabra’s research, by 2030, more than half of the global workforce will be made up of Gen Z and millennials. These groups have a unique perspective on work, their careers, and the role of technology. Rixon believes that to attract and retain this talent, organisations need to adjust their expectations and remain appealing.
Final Thoughts
This strategic alliance between Evolve IP and Jabra highlights the crucial role of hardware in creating a seamless user experience. As the working world becomes increasingly flexible and mobile, employees need reliable tools to maximise productivity and enjoyment. By developing a deeper understanding of Jabra’s product lines and passion, Evolve IP can better assist its partners in enhancing the user experience. This partnership serves as a reminder of the importance of integrating end points into all customer experience sales strategies.
FAQ
Q: Why has Evolve IP developed a strategic relationship with Jabra?
A: Evolve IP are well placed to share Jabra’s knowledge and expertise and offer customers tailor-made solutions fit for purpose, which stand the test of time.
Q: What attracted Evolve IP to partner with Jabra?
A: Jabra has an exceptional sustainability story – from their renewable material choices, reduced packaging options, and the ability to replace parts and more. Jabra also has a second life for many of their products, which allows for a wider market to benefit from their technology. Additionally Jabra produces products of outstanding quality that produce clear audio.
Q: Why are headsets considered the gateway to clear audio and improved experiences?
A: Headsets are now inspiring faster migration from traditional deskphones, as Gen Z influences continue to grow and hybrid work trends continue to adapt.
Q: How do Gen Z and millennials impact the workforce and technology expectations?
A: According to the latest Jabra research, by 2030 Gen Z and millennials will make up more than half of the global workforce and have entered under completely different circumstances than their older colleagues. Expectations have changed and organisations need to remain appealing to attract and retain the best talent.
