In today’s rapidly evolving digital landscape, businesses must adapt to meet the growing demand for enhanced customer engagement and operational efficiency. That’s where Vonage comes in – a global leader in cloud communications with a comprehensive Communications Platform powered by Conversational AI. Recently ranked as a leader by Opus Research, Vonage is helping businesses around the world accelerate their digital transformation and advance the connections, conversations, and engagement they have with their customers. Keep reading to learn more about Vonage’s cutting-edge solutions and the benefits they offer for businesses in today’s market.
- Vonage, a global leader in cloud communications, has been recognized as a “Leader” in the Conversational Cloud market by Opus Research.
- The comprehensive and flexible Vonage Communications Platform offers businesses the ability to enhance customer and employee engagement through Conversational AI across contact centers and unified communications solutions.
- With real-time analytics and conversational intelligence, Vonage’s AI-powered solutions are helping businesses improve customer experience, employee productivity, operational efficiencies, and profitability in the digital age.
Cloud communications leader, Vonage, has been positioned as a “Leader” in Opus Research’s inaugural Conversational Cloud Intelliview report. The report evaluates platforms offered by select Conversational Cloud players and solutions providers and serves as a valuable resource for decision-makers evaluating options for adding conversational AI to their cloud-based IT infrastructure to meet clearly defined and measurable business outcomes.
The Conversational Cloud concept captures the consumption model that enterprises pursue to leverage the power of cloud resources to improve customer experience and employee productivity. Opus Research places Vonage in the “Leaders” category for the completeness of the company’s Conversational Cloud services, functions and features, as well as the flexibility, support and reliability offered to customers.
Vonage’s comprehensive and flexible Communications Platform (VCP) offers businesses the ability to enhance both customer and employee engagement through Conversational AI across contact centers and unified communications solutions. From low code/no code tools to virtual assistants and connected call flows powered by APIs, Vonage’s solutions are helping businesses improve customer experience, employee productivity, operational efficiencies, and profitability in the digital age.
“We are excited to be recognized as a Conversational Cloud Leader by Opus Research for providing customers with comprehensive intelligent cloud capabilities that are helping them to advance the connections, conversations, and engagement they have with their own customers to drive exceptional experiences and greater brand loyalty,” said Savinay Berry, EVP, Product & Engineering for Vonage.
The demand for enhanced engagement with customers and employees continues to grow, and businesses will need to integrate conversational AI capabilities into a number of workflows, applications, and channels. Vonage’s fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely – providing the flexibility required to create meaningful engagements.
In conclusion, Vonage’s positioning as a Leader in the Conversational Cloud market by Opus Research is a testament to the company’s commitment to innovation and customer-centric solutions. With the increasing demand for enhanced customer and employee engagement, Vonage’s comprehensive and flexible Communications Platform is poised to help businesses achieve their digital transformation goals and improve their bottom line.
FAQ
Q: What is Vonage?
A: Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation.
Q: What is the Conversational Cloud report?
A: The Conversational Cloud report is a guide provided by Opus Research that identifies and evaluates platforms offered by select Conversational Cloud players and solutions providers. It is meant to serve as a valuable resource for decision-makers evaluating options for adding conversational AI to their cloud-based IT infrastructure to meet clearly defined and measurable business outcomes.
Q: What is Conversational Cloud?
A: Conversational Cloud is a consumption model enterprises pursue to leverage the power of cloud resources to improve customer experience and employee productivity.
Q: What is Opus Research?
A: Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that support multimodal customer care.
Q: Why is Vonage ranked as a leader in the Conversational Cloud report?
A: Opus Research places Vonage in the “Leaders” category for the completeness of the Company’s Conversational Cloud services, functions and features, as well as the flexibility, support and reliability offered to customers.
Q: What is the Vonage Communications Platform?
A: The Vonage Communications Platform (VCP) is a comprehensive, flexible platform that offers businesses the ability to enhance both customer and employee engagement through Conversational AI across contact centers and unified communications solutions.
Q: What solutions and features does Vonage offer across the full Vonage Communications Platform?
A: Vonage offers a variety of conversational AI solutions and features across the full Vonage Communications Platform (VCP) from Vonage Contact Center (VCC) and Conversation Analyzer to virtual assistants powered by Communications APIs and AI Studio.
Q: What is the Vonage conversational commerce application?
A: The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction.
