Zoom has unveiled new AI Companion features designed to enhance connection, productivity, and collaboration across the platform.
The AI Companion, available at no additional cost, now offers administrators an analytics dashboard to monitor AI usage and support its adoption. The AI assistant can also assist contact centre agents to improve customer interactions.
Furthermore, it can suggest meeting schedules in Team Chat, create mind maps in Zoom Whiteboard, and respect gender pronouns in Meeting Summaries. These updates signal Zoom’s commitment to fostering a more inclusive and efficient remote working environment.
- Zoom has announced new AI Companion capabilities to improve connection, productivity, and collaboration on their platform.
- AI Companion can now help administrators track AI usage and adoption, as well as assist contact centre agents in improving interactions with customers.
- Additional enhancements have been made to Zoom Team Chat, Zoom Whiteboard, and Zoom Meetings to streamline productivity and collaboration.
Zoom Unveils New AI Capabilities to Boost Collaboration
Zoom recently announced novel AI Companion capabilities designed to enhance connection, productivity, and collaboration across its platform. The generative AI assistant, already included at no extra cost, now has additional features to assist administrators in tracking AI usage and adoption and help contact centre agents enhance interactions with customers.
Zoom’s AI Companion: A Game-Changer
The AI Companion has been a major hit, having produced over 5 million meeting summaries since its introduction in September 2023. Mahesh Ram, the head of AI at Zoom, shared his excitement about the tool’s success:
“AI Companion has generated over 5 million meeting summaries since we launched it in September 2023. We are focused on building AI capabilities that support collaboration, connection, and productivity, and empower users to do their best work. By continuing to launch new features for AI Companion, our aim is to help more people feel supported and enabled to build connections together.”
Analytics Dashboard: A New Feature
To further promote the usage of AI Companion across organisations, Zoom has introduced an analytics dashboard. This allows admins to gain a better understanding of how the AI Companion is being utilised across their organisation and whether additional support is necessary.
Zoom Contact Centre Gets an AI Boost
AI has proven to be a key component in many successful contact centres. With the AI Companion now available across the platform, including Zoom Contact Centre, businesses of all sizes can get the most out of Zoom. The AI Companion can now summarise customer chats and conversations for better understanding and smoother hand-offs, generate post-call tasks for follow-up, and support speech analytics and live sentiment.
AI Supercharging Workplace Communication
Zoom continues to innovate and introduce new capabilities, helping users improve productivity and collaboration in the workplace. The AI Companion can streamline your workday, for instance, by detecting intent to schedule a meeting and generating a calendar invite based on the content of a Team Chat message. Users also now have the ability to create mind maps within Zoom Whiteboard using the AI Companion.
Promoting Inclusivity in Zoom Meetings with AI
In an important move towards inclusivity, AI Companion will use attendees’ gender pronouns from their Zoom profiles when generating meeting summaries. This is a significant step in ensuring all meeting participants feel seen and acknowledged.
Final Thoughts
Zoom’s AI Companion clearly demonstrates how artificial intelligence can be leveraged to enhance productivity and collaboration in a digital workspace. The new features and capabilities are thoughtful additions that streamline administrative tasks and promote inclusivity and effective communication. It will be interesting to watch how Zoom continues to innovate and evolve its AI capabilities in the coming years.
FAQ
Q: What is the purpose of Zoom’s new AI Companion capabilities?
A: The new AI Companion capabilities are designed to improve connection, productivity, and collaboration across the Zoom platform.
Q: How many meeting summaries has AI Companion generated since its launch?
A: AI Companion has generated over 5 million meeting summaries since its launch in September 2023.
Q: What is the aim of Zoom in launching new features for AI Companion?
A: The aim of launching new features for AI Companion is to help more people feel supported and enabled to build connections together.
Q: How can Zoom admins gain a better understanding of AI Companion usage within their organization?
A: Zoom admins can now access an AI Companion analytics dashboard in the Zoom admin portal to better understand AI Companion usage and adoption within their organization.
Q: How does AI Companion enhance Zoom Contact Center?
A: AI Companion for Contact Center can summarize customer chats and conversations, enable better agent understanding and smoother hand-offs, generate post-call tasks for follow-up, and support speech analytics and live sentiment.
Q: How does AI Companion streamline workplace communications in Team Chat?
A: When using Team Chat, AI Companion detects intent to schedule a meeting and generates a pop-up with a pre-filled calendar invite, including attendees, date, and time information, based on the message’s content.
Q: What new feature does AI Companion bring to Zoom Whiteboard?
A: Users can now create mind maps within Zoom Whiteboard using AI Companion to visually organize thoughts based on user prompts.
Q: How does AI Companion make Zoom Meetings more inclusive?
A: AI Companion uses attendees’ gender pronouns from their Zoom profile when generating Meeting Summaries, helping meeting participants feel seen and acknowledged.
