Utelogy has announced a strategic integration with the Now Platform. The partnership will enable IT teams to manage their entire technology estate proactively within their IT Service Management (ITSM) platforms.
The integration will streamline tasks, boost productivity, and enhance device management, increasing ROI for businesses. It also facilitates swift response and resolution of alerts by automating case and incident creation within ServiceNow’s ITSM suite using Utelogy data. This integration will help companies anticipate potential issues, ensuring business continuity and user satisfaction.
- Utelogy Corporation has announced an integration with the Now Platform, allowing IT teams to manage their technology estate within their IT Service Management platforms.
- The integration enables users to automate case creation and incident creation within ServiceNow’s ITSM suite, improving efficiency and productivity.
- Companies can now proactively identify and resolve potential issues before they impact end-users, ensuring business continuity and user satisfaction.
An Innovative Integration for IT Teams
Today, we’re looking at an exciting new development in the world of IT service management (ITSM). Utelogy Corporation, a frontrunner in enterprise technology management, has announced an integration with the Now Platform. This integration aims to enhance the proactive management and monitoring of an entire technology estate within connected ITSM platforms.
Streamlining Daily Tasks with ServiceNow
This new alliance, conveniently accessible on the ServiceNow Store, aims to simplify daily tasks and boost productivity. It ensures efficient management of all devices and assets, which will ultimately increase the return on investment for businesses. Furthermore, it promises to improve the experience for staff and end-users alike, whether they’re in the office or working remotely.
Automating Case Creation with Utelogy Data
As a Strategic Platform Technology Partner, the certified Utelogy integration provides users with the capacity to promptly respond to and resolve alerts. It does this by automating case creation and incident creation within ServiceNow’s ITSM suite, leveraging data from Utelogy.
Proactive IT Service Management
Kevin Morrison, CEO of Utelogy Corporation, underscores the importance of a responsive IT infrastructure, stating:
“A seamless and responsive IT infrastructure is no longer a luxury but a necessity for businesses today,”
He further adds that the integration with ServiceNow is a significant step towards enabling their customers to adopt a proactive service management stance. It’s not only about faster response to issues but also preventing them from happening in the first place.
Consolidating Tech Management and Incident Resolution
This integration is particularly beneficial for organisations seeking to consolidate their technology management and incident resolution processes into a comprehensive ITSM solution. By leveraging this direct connection, companies can be better informed about potential issues before they impact end-users, thereby maintaining business continuity and user satisfaction.
Partnerships for Success
Erica Volini, senior vice president of global partnerships at ServiceNow, lauds the partnership and the opportunities it presents. She believes the Utelogy Corporation’s integration with ServiceNow extends its reach and aligns well with the goals of the Now Platform. She is confident in the continued innovation they will achieve together.
Final Thoughts
This integration represents a forward-thinking approach to IT service management. It’s an exciting development that promises to streamline tasks, increase productivity, and enhance user experience. It’s not just about solving problems faster, but preventing them from occurring in the first place. This is indeed the epitome of IT efficiency and effectiveness. As we continue to navigate the digital era, such innovations are not just beneficial, but essential for businesses to thrive. It’s a proactive step towards a more seamless, efficient, and ultimately, more successful future.
FAQ
Q: What is the integration between Utelogy Corporation and the Now Platform?
A: The integration between Utelogy Corporation and the Now Platform enables IT teams to proactively manage and monitor their entire technology estate within their connected IT Service Management (ITSM) platforms.
Q: How does this integration benefit businesses?
A: This integration streamlines daily tasks, boosts productivity, and ensures that all devices and assets are efficiently managed, ultimately increasing the ROI for businesses and enhancing the total experience for both staff and end-users.
Q: What does the integration allow users to do?
A: The integration allows users to quickly respond to and resolve alerts by automating case creation and incident creation within ServiceNow’s ITSM suite by leveraging Utelogy data.
Q: What is the significance of a seamless and responsive IT infrastructure?
A: A seamless and responsive IT infrastructure is no longer a luxury but a necessity for businesses today. It enables businesses to achieve a proactive service management stance and prevent issues from occurring, which is the ultimate measure of IT efficiency and effectiveness.
Q: How does this integration help in maintaining business continuity and user satisfaction?
A: By taking advantage of this integration, companies can be better informed about potential issues before they impact end-users, thereby maintaining business continuity and user satisfaction.
Q: Which type of organizations would find this integration particularly valuable?
A: This integration is particularly valuable for organizations looking to consolidate their technology management and incident resolution processes into a comprehensive ITSM solution.
Q: What does Erica Volini, senior vice president of global partnerships at ServiceNow, say about the partnership with Utelogy Corporation?
A: Erica Volini states that partnerships succeed best when they lean into their unique skills and expertise and have a clear view of the problem they’re trying to solve. She is thrilled to see the continued innovation achieved together to help organizations succeed in the era of digital business.