UK AI spend not yet generating Customer Value

Red Hat’s latest research, based on insights from UK IT leaders and AI engineers, shows:

• 83% of respondents agree the UK has the potential to become a global AI powerhouse

• UK organisations plan to boost AI investment by nearly a third by 2026, but almost 90% of respondents say their organisation is not yet delivering customer value from AI

• 62% agree there is an urgent AI skills gap, with agentic AI skills most in demand (55%)

• 83% say they’re experiencing a “shadow AI” problem

• Cloud sovereignty remains crucial even as AI dominates conversations, with operational control and autonomy as leading drivers

A deeper analysis of the EMEA data, in a blog by Hans Roth, Red Hat’s SVP and General Manager for EMEA is available here.

Trish Stevens Head of Content

Trish is the Head of Content for In the Channel Media Group as well as being Guest Editor of UC Advanced Magazine.

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