ServiceNow and Boomi have announced a strategic collaboration to enhance customer experiences through AI-powered self-service. Leveraging ServiceNow’s solutions, Boomi aims to provide streamlined customer support and superior self-service experiences. Additionally, ServiceNow will incorporate Boomi’s API Management capabilities into its Automation Engine, offering comprehensive visibility and improved governance across a user’s API landscape.
- ServiceNow and Boomi announced a strategic commitment to elevate customer experiences through AI-powered self-service.
- Boomi will use ServiceNow solutions to deliver streamlined customer support and improved self-service experiences.
- ServiceNow will integrate Boomi’s industry-leading API Management capabilities with Automation Engine for enhanced governance and complete visibility across a user’s API landscape.
ServiceNow and Boomi Combine for Elevated CX
In a recent announcement, ServiceNow and Boomi, two leading tech companies, have revealed a strategic plan to ramp up customer experiences using AI‑powered self‑service. This partnership will leverage the power of ServiceNow’s Technology Provider Service Management (TPSM) and Boomi’s integration and automation expertise to drive innovation.
Boosting Customer Support with ServiceNow App Engine
As part of this strategic commitment, Boomi will employ the ServiceNow App Engine to enhance their customer support and self-service. This integration aims to streamline processes, improve customer experiences and increase efficiency. By leveraging the App Engine, Boomi will be able to integrate workflows into its Master Data Hub, providing a simplified and more intuitive user interface.
Boomi’s API Management Meets ServiceNow’s Automation Engine
ServiceNow is set to integrate Boomi’s next-gen Application Programming Interface (API) Management capabilities with its own Automation Engine. This will provide total visibility across a user’s API landscape and promote enhanced governance. This suggests a significant step forward in dealing with the current challenges enterprises face with isolated systems and time‑consuming manual processes.
“As customer expectations evolve, businesses require simple, agile, and easy to use solutions to meet those needs,” said Paul Fipps, president, global industries and strategic growth at ServiceNow.
AI: The Catalyst for Connection and Collaboration
With only 12% of organisations connecting customer data between departments, according to IDC, AI is turning out to be the critical catalyst for connection and collaboration. The partnership between ServiceNow and Boomi could prove pivotal in accelerating operational efficiency at scale.
Final Thoughts
This strategic commitment between ServiceNow and Boomi is a promising move in the right direction for the tech industry. It showcases the potential of AI and automation to transform customer experiences and streamline complex business processes. This partnership not only benefits both companies but pushes the boundaries of what is possible with AI, data management and intelligent automation. It seems we can expect exciting developments in the near future, as these two tech giants work together to revolutionise the way businesses operate.
FAQ
Q: What is the strategic commitment announced by ServiceNow and Boomi?
A: ServiceNow and Boomi announced a strategic commitment to jointly elevate customer experiences through AI-powered self-service with solutions including ServiceNow Technology Provider Service Management (TPSM).
Q: How will Boomi use ServiceNow solutions to enhance customer support?
A: Boomi will use ServiceNow App Engine to deliver streamlined customer support and improved self-service by integrating with ServiceNow’s AI-powered TPSM offering.
Q: How will ServiceNow integrate Boomi’s capabilities to enhance governance and visibility across API landscapes?
A: ServiceNow will integrate Boomi’s industry-leading API Management capabilities with Automation Engine for complete visibility across a user’s API landscape and enhanced governance.
