RingCentral & Teams: a communications force to be reckoned with

RingCentral has launched RingCentral for Teams 2.0, which offers cloud-based communications, advanced telephony, SMS, fax, integrations, and industry-leading analytics, enhancing Microsoft Teams with faster performance and providing a fully native experience. With over 330 pre-built integrations, the solution provides a cost-effective and robust integrated, reliable, cloud-based phone service for Microsoft Teams, without requiring a second application. RingCentral for Teams 2.0 brings RingCentral’s world-class cloud PBX capabilities into Microsoft Teams, providing advanced telephony features, such as call routing, custom call queues, automatic call recording, unified contact search, voicemail transcription, and bi-directional presence sync.

  • RingCentral has launched RingCentral for Teams 2.0, a solution that enhances Microsoft Teams with advanced telephony, superior mobile experience, SMS, fax, integrations, and faster performance.
  • RingCentral for Teams 2.0 offers advanced telephony features, such as call routing, custom call queues, automatic call recording, over 330 pre-built integrations, and industry-leading analytics.
  • With RingCentral for Microsoft Teams 2.0, customers have a cost-effective and robust solution for an integrated, reliable, cloud-based phone service that offers advanced telephony features, SMS, fax, integrations, and industry-leading analytics.

Are you tired of switching between multiple apps for communication and collaboration? RingCentral has launched a solution that enhances Microsoft Teams, allowing you to enjoy advanced telephony, superior mobile experience, SMS, fax, integrations, and faster performance, all in one place. RingCentral for Teams 2.0 provides a fully native experience, bringing RingCentral’s world-class cloud PBX capabilities into Microsoft Teams, without requiring a second application.

Why RingCentral for Teams 2.0 Matters

RingCentral for Teams 2.0 offers advanced telephony features, such as call routing,custom call queues, automatic call recording, over 330 pre-built integrations, and industry-leading analytics. With RingCentral, telephony is included with all licenses, and customers have a cost-effective and robust solution for an integrated, reliable, cloud-based phone service for Microsoft Teams. According to a recent third-party study of 17,000 people, phone is now the #1 preferred customer communication channel, overtaking email. The majority of Microsoft Teams customers have Microsoft 365 E1 or E3 licenses, which do not include telephony and require customers to purchase a calling plan or a Teams Phone license at an additional cost. RingCentral provides a smart sidecar panel for quick access to key contacts and advanced call features, like monitor, whisper, barge-in, and queue management, all available on desktop and mobile devices. 

Key Capabilities of RingCentral for Teams 2.0

RingCentral for Teams 2.0 delivers a significantly enhanced, purpose-built experience with innovative features that boost productivity, including voicemail transcription, call recording, bi-directional presence sync, unified contact search, and can be coupled with RingCentral Contact Center, one of the world’s leading contact center solutions. The solution provides bi-directional presence sync, ensuring user availability wherever communication happens. Presence status is automatically detected and synced between Microsoft Teams and RingCentral, including hard phones, helping users avoid needless interruptions. The solution also offers new unified contact searching from RingCentral and Microsoft directories, making contacts from both directories searchable in RingCentral for Microsoft Teams 2.0. This ensures callers can always find the right contact without app switching. RingCentral offers world-class calling analytics for IT with in-depth, real-time quality-of-service reporting. It’s paired with powerful, customizable business analytics for sales, marketing, finance, and every line of business to deliver actionable insights. The solution also provides an extensive set of telephony app integrations to connect CRMs and business apps, helping organizations automate critical workflows.

Final Thoughts

The launch of RingCentral for Teams 2.0 is a game-changer for businesses that have standardized on Teams for internal collaboration. With this solution, customers now have access to advanced telephony features, including call routing, custom call queues, automatic call recording, over 330 pre-built integrations, and industry-leading analytics, all within Microsoft Teams. This not only improves productivity but also provides a cost-effective and reliable cloud-based phone service. With phone now being the #1 preferred customer communication channel, RingCentral for Teams 2.0 empowers businesses to communicate effectively with their customers while streamlining their workflow, making it a must-have solution in today’s digital age.

FAQ

Q: What is RingCentral for Teams 2.0?

A: RingCentral for Teams 2.0 is a solution that enhances Microsoft Teams with advanced telephony, superior mobile experience, SMS, fax, integrations, and faster performance, bringing RingCentral’s cloud PBX capabilities into Microsoft Teams without requiring a second application.

Q: What does RingCentral for Teams 2.0 offer?

A: RingCentral for Teams 2.0 offers advanced telephony features, such as call routing, custom call queues, automatic call recording, over 330 pre-built integrations, and industry-leading analytics. It also provides a fully native experience, voicemail transcription, call recording, bi-directional presence sync, unified contact search, and can be coupled with RingCentral Contact Center.

Q: How does RingCentral for Teams 2.0 benefit Microsoft Teams customers?

A: RingCentral for Teams 2.0 provides Microsoft Teams customers with advanced telephony features, SMS, fax, integrations, and industry-leading analytics without requiring a second application. It also offers a fully integrated advanced telephony experience in Teams, providing receptionists, executive assistants, salespeople, and inbound call agents with advanced phone features.

Q: What are the key capabilities of RingCentral for Teams 2.0?

A: The key capabilities of RingCentral for Teams 2.0 include voicemail transcription, call recording, bi-directional presence sync, unified contact search, and world-class calling analytics for IT with in-depth, real-time quality-of-service reporting. It also provides an extensive set of telephony app integrations to connect CRMs and business apps.


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