Celonis has acquired Symbioworld GmbH, an AI-driven Business Process Management (BPM) software provider. The companies have unveiled an enhanced version of the Process Cockpit, integrating live process insights with data by Symbio for an all-encompassing user experience.
This enables efficient process execution across an organisation by combining process KPIs and insights with process models and guidelines. The acquisition allows for a data-driven approach to optimising processes, providing real-time performance metrics and monitoring for process improvement. This new method of process design continues to be data-driven at each stage of the process management lifecycle.
- Celonis has acquired Symbioworld, an AI-driven Business Process Management software provider, to enhance its process mining capabilities.
- The companies have launched an enhanced version of the Process Cockpit, combining live process insights with data gathered by Symbio, to enable compliant and intelligent process execution.
- Celonis and Symbio’s collaboration allows for a data-driven approach to process optimization, enabling organizations to continuously monitor and improve their processes based on real-world data.
Revolutionising Process Improvement with Data
In a monumental move, Celonis, the process mining pioneer, has acquired AI-driven Business Process Management (BPM) software provider, Symbioworld GmbH. Alongside this, they’ve unveiled an enhanced version of the Process Cockpit, merging live process insights with Symbio’s data into a unified platform. This integration of core process KPIs, user guidelines, and process models enables an intelligent, compliant process execution across an entire organisation.
Reimagining Process Design
With this acquisition, companies no longer have to design processes in isolation, and then streamline and automate them. Instead, they can adopt a data-driven, system-agnostic approach to optimise their processes. This begins with analysing current processes, understanding their interactions, and designing the ideal process based on real-world data. Such an approach facilitates improvements such as eliminating unnecessary steps, simplifying processes, and automating tasks.
Continuous Monitoring for Compliance
Moreover, the newly designed processes can be constantly monitored and compared to the designed process. This allows for immediate identification of deviations and ensures compliance. This mining-first approach to designing processes ensures that improvement is consistently data-driven at every stage of the process management lifecycle.
Unifying Mining and Modelling in a Single Product
The newly optimised processes are accessible to all employees via Symbio’s Navigator, fully embedded in Microsoft Teams. To enhance this experience further, Celonis and Symbio have collaborated on an improved version of the Process Cockpit. This collaboration enables managers and employees to carry out fully guided system and process transformation programmes, while real-time performance and adoption monitoring.
AI-Enabled Process Intelligence
Celonis serves as the suitable enablement layer for emerging technologies like AI. It provides GenAI-based assistants with the structured process data foundation and the necessary understanding of the business processes, ensuring effective enterprise deployment.
Alex Rinke, co-CEO and co-founder of Celonis said: “With Celonis and Symbio joining forces, we have made a huge leap towards providing our customers with an even richer class of process intelligence.”
Final Thoughts
This acquisition marks a significant stride in the process mining and management space. It signifies a shift towards a more integrated, data-driven approach to process optimisation. The fusion of Celonis and Symbio’s capabilities has created a powerful tool that promises to revolutionise process improvement and management. It will be interesting to watch how this move shapes the future of process mining and management.
FAQ
Q: What is the goal of the acquisition of Symbioworld GmbH by Celonis?
A: The goal of the acquisition is to merge live process insights with data gathered by Symbio into one unified experience, enabling compliant and intelligent process execution across all users of an organization.
Q: How does the enhanced version of the Process Cockpit benefit organizations?
A: The enhanced version of the Process Cockpit integrates core process key performance indicators (KPIs) and insights with customers’ process models and guidelines, providing managers and employees with a unified end-to-end process experience for deploying process best practices aligned with real-time performance metrics and monitoring.
Q: What is the new approach to optimizing processes introduced by Celonis and Symbio?
A: Instead of designing processes in isolation and then streamlining and automating them, organizations can now adopt a data-driven, system-agnostic approach. They can analyze how their current processes run and interact, allowing users to design their ideal process based on real-world data.
Q: How does the collaboration between Celonis and Symbio benefit employees?
A: The collaboration between Celonis and Symbio enables employees to drive fully guided system and process transformation programs while monitoring the performance and adoption in real-time. This is facilitated through the enhanced version of the Process Cockpit and Symbio’s Navigator, which is fully embedded in Microsoft Teams.
Q: How does Celonis enable the use of AI technologies?
A: Celonis provides GenAI-based assistants with the structured process data foundation and the necessary understanding of business processes, ensuring their effective enterprise deployment. It serves as the ideal enablement layer for key emerging technologies such as AI.
Q: What sets Celonis’ process intelligence apart from other solutions?
A: Celonis’ process intelligence combines the vast amount of process information contained in process designs and documentation with the extensive process knowledge gathered over the past decade. This results in a new class of process intelligence that is unmatched in accuracy and comprehensiveness.
Q: How does the acquisition of Symbioworld GmbH benefit Celonis customers?
A: The acquisition enhances the capabilities of the Celonis platform, bringing together world-class process mining and process management in one home. Customers can now mine their processes to identify opportunities and capture value, as well as design their processes with a modern, AI-assisted process modelling solution.
Q: What is the perspective of a customer on the collaboration between Celonis and Symbio?
A: According to Etienne Kneschke, Executive Director of Business Process Management at KARL STORZ SE & Co KG, the collaboration enables their company to optimize their business processes fully system-agnosticically. They can now redesign their processes based on the world’s best process insights, which is crucial for companies undergoing process- and system transformations.
Q: How does process modelling contribute to successful digital business transition and change?
A: According to a study by Gartner, process modelling, when combined with performance monitoring data, increases the chances of a successful digital business transition and change during times of disruption. It allows enterprises to align, adapt, and modify processes to create and leverage opportunities that arise from disruptive change.
