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AI is Transforming the Contact Centre, but the Human Connection Still Matters
Chris Goodwill, Business Development Director, EMEA and APAC at TTEC Digital, explains below that whilst AI is transforming the contact centre, the human connection...
UC/AV People Moves in the Channel
Top L to R: André Hartmann, Rebecca Lloyd, Mike TometzkiBottom L to R: Matthew Pye, Claire Kelly, Gaurav Singh, Elena Wood
André Hartmannis now Head...
Join Them! Hours Left to Nominate for Stockies 2026
It's today, or never, as far as nominations go for Stockies 2026.The ever-popular Stockies awards have 4 awards where nominations are put forward, and...
Westcon-Comstor Secures Place on the UK’s Best Workplaces in Tech
Westcon-Comstor has been officially recognised by Great Place To Work UK as one of the UK’s Best Workplaces in Tech for the second consecutive...
UC/AV People Moves in the Channel
Top L to R: Saskia Nijs, Andreas Roth, Gill DoverBottom L to R: Dipak Shah, Jamie Parker, Natasha Dwyer, Alan Stott
Saskia Nijshas officially been...
Virgin Media O2 launches Customer Service AI Voice Agent for Select Calls
Virgin Media O2 new AI voice agent to support selected broadband fault calls
Human agents remain available to all customers for complex issues...
nPerf releases Latest UK Mobile Coverage Results
• EE dominates both 4G and 5G coverage.
• Northern Ireland offers the best 5G coverage (48.2%), Wales the lowest (40.3%).
• EE covers 5G 1.3...
It’s Here!! Owl Labs State of Hybrid Work 2026 Report is Out
By far one of the most insightful reports into ways of working for Unified Communicators, Collaborators, Bosses, HR Professionals, Employees, Part-Timers, Meeting Attendees, Hybrid...
UC/AV People Moves in the Channel
Top L to R: Leon Clarke, Nicola Sampson, François Villaret
Bottom L to R: Hugo Lebre, Lauren Atkins, Jimmy Javed, Lucy Shillito
Leon Clarke
has joined Vorboss...
RAF launches No. III Space Effects Squadron to Protect UK Satellites
No. III Space Effects Squadron will disrupt, degrade, and deny hostile threats in space.
Protecting critical satellites that guide British ships, connect mobile phones and...
Stockies 2026: Three Personality of the Year Nominees Revealed
Hurry! The time to put your nominee's name forward is nearly up. It is FREE to Enter, and there are still places left.
You have...
Westcoast Cloud Expands Microsoft Teams Reach by adding Voice by Gamma
Westcoast Cloud partners can add Microsoft Teams voice to their customer base ahead of the PSTN switch-off
Westcoast Cloud has added Voice by Gamma to...
