- Giacom launches Managed Services, offering billing delegation and consultancy with expert support.
- Key services include Assist, Premium Assist and RPI Increase.
- These services allow partners to outsource billing operations or bulk price change uploads on partners’ customer base systems
Giacom has launched Managed Services, a new range of consultancy services designed to help partners streamline billing operations, enhance profitability and free up valuable time to focus on business growth. These services, available exclusively to partners that use Giacom’s software solutions to manage their billing, allow partners to outsource key elements of the billing process and system maintenance to Giacom’s expert team, ensuring accuracy, efficiency and compliance.
At the heart of Giacom’s Managed Services are Assist and Premium Assist, which offer increasing levels of billing and system administration support. RPI Increase is also available as a specialist service for handling bulk price increases across a partner’s customer base. In addition to these, Giacom offers consultancy services to help partners improve system maintenance and optimise efficiency.
Assist provides a cost-effective way for partners to delegate essential billing tasks to Giacom’s expert team. It covers billing configuration management, supplier file management, comprehensive billing reports and bill run checks. Assist helps partners ensure billing accuracy while reducing the burden of system administration.
Premium Assist includes all the features of Assist, plus additional enhancements for those needing more comprehensive billing and system administration. In addition to the core functionalities, Premium Assist provides new customer creation and in-life customer management, detailed financial reporting, and smarter buying suggestions. It also includes two RPI increases per year, and four migrations or database consolidations as part of its standard offering. With Premium Assist, a dedicated Billing Consultant is assigned who is supported by Giacom’s collaborative team of billing specialists. This enhanced level of support ensures that business processes are not only accurate but also optimised for maximum profitability and business growth.
RPI Increase is a standalone service designed to simplify and implement annual Retail Price Index adjustments across all relevant customer accounts and billing structures. Giacom’s team manages the entire process, ensuring that price updates are accurately applied in line with partner requirements. By handling the complexities of pricing adjustments, this service provides an efficient way for Giacom’s partners to ensure their pricing remains aligned with market conditions.
Giacom’s billing software is capable of processing all rateable communications and connectivity services, as well as service charges, subscriptions, and IT services, consolidating everything into a single, easy-to-understand bill for customers. With voluntary accreditation under Ofcom’s TMBS scheme, Giacom reinforces its commitment to maintaining the highest standards in billing compliance and accuracy.
Outsourcing time-consuming billing operations to Giacom’s specialist team allows partners to focus on strategic growth and improve accuracy while reducing in-house workload. With over 100 years of combined billing experience and £2.5 billion of retail billing processed per annum, Giacom’s Managed Services are set to make their partners lives easier.
Ant Molloy, Managing Director of Cloud Market Tools at Giacom, said: “Our Managed Services are a game-changer for our partners’ billing processes. This service underpins their entire billing profit and optimisation strategy, and collectively, we have the best billing specialists out there. Having this level of expertise and scale in-house is difficult to replicate, so it makes total sense to utilise our TMBS-accredited team to improve billing efficiencies.”
