Jabra has launched Jabra ClearSpeech, a cutting-edge AI-powered solution designed to enhance call quality by suppressing unwanted noise. The technology, integrated into Jabra Engage AI, aims to help contact centre professionals focus on customer conversations, reducing cognitive load and call times. ClearSpeech promises to reduce average handle time by over 30% by improving far-end audio quality, thus minimising repetition. The feature is available as a free upgrade to current Engage AI customers and is compatible with any Jabra headset. It is expected to improve agent well-being, productivity, and overall satisfaction.
Revolutionising Contact Centre Conversations with AI
In a world increasingly driven by digital communication, the clarity of calls has never been more crucial. Recognising this, Jabra has launched ClearSpeech, an AI-powered solution specifically designed to enhance and clarify speech in contact centre conversations.
Enhancing Audio Quality in Contact Centres
Jabra ClearSpeech was born out of the understanding that the quality of audio can make or break a customer conversation. Integrated within the Jabra Engage AI, ClearSpeech aims to eliminate unwanted noise, enabling professionals to focus more on the customer interaction and less on repeating themselves or correcting mistakes.
The Impact of Noise on Contact Centre Interactions
The impact of background noise on the customer and agent experience cannot be overstated. According to Jabra’s analysis of 1.5 million calls, distracting noise hinders 76% of interactions, potentially increasing call times by more than 30%. With two-thirds of the audio from the far end of the call being non-speech, the need for a solution like ClearSpeech becomes apparent.
“We have analysed millions of conversations; the quality of a conversation can only be as good as its lowest denominator.” – Anders Hvelplund, SVP for Headsets BU Enterprise at Jabra
AI: A Game Changer for Call Quality
Jabra’s ClearSpeech promises to revolutionise call quality using AI to distinguish between speech and non-speech sounds. The technology has been trained to identify and eliminate background noises such as traffic, music, and even barking dogs. By doing so, ClearSpeech not only enhances the audio experience but also improves agent well-being and motivation.
Available to All: ClearSpeech’s Accessibility
ClearSpeech is not limited to new customers. Current users of Jabra Engage AI can access the feature as a free upgrade. What’s more, it’s compatible with any Jabra headset, ensuring that the benefits of ClearSpeech are accessible to all.
Final Thoughts
Jabra’s ClearSpeech represents a step forward in contact centre technology. By harnessing the power of AI to enhance audio quality, it addresses a major pain point for both professionals and customers alike. As we continue to navigate an increasingly digital world, technologies like ClearSpeech will undoubtedly play a crucial role in shaping the future of customer interaction. While it’s too early to measure the full impact of ClearSpeech, its potential to improve call quality, reduce cognitive load for agents, and ultimately save costs, is clear.
FAQ
Q: What is Jabra ClearSpeech?
A: Jabra ClearSpeech is an AI-driven solution to remove unwanted noise for a better and clearer audio experience, specifically designed for contact centre professionals.
Q: How does Jabra ClearSpeech enhance speech on calls?
A: Jabra ClearSpeech uses AI-powered noise suppression to reduce cognitive load, call times, and enhance the overall experience on both sides of the call by removing background noise.
Q: How does Jabra ClearSpeech benefit contact centre professionals?
A: By enhancing speech in the far end and removing background noise, Jabra ClearSpeech helps headset users better understand what is being said, allowing them to focus on the customer conversation at hand.
Q: What impact does background noise have on contact centre interactions?
A: Background noise hinders 76% of interactions, causing frustration for both customers and agents. Jabra ClearSpeech aims to mitigate this issue by improving far-end audio quality.
Q: How can Jabra ClearSpeech help in reducing average handle time?
A: Clear communication facilitated by Jabra ClearSpeech can reduce average handle time by more than 30%, as it minimises the need for repetition during calls, leading to more efficient conversations.
Q: How does Jabra optimise calls with AI speech enhancement and noise suppression?
A: Jabra ClearSpeech is an AI speech enhancement and noise suppressor that focuses on improving agent well-being and motivation by removing far-end noise and improving speech-to-text accuracy for all-round call optimisation.
Q: How can professionals access Jabra ClearSpeech?
A: Jabra ClearSpeech is integrated into Jabra Engage AI and is freely available to any Jabra Engage AI customers. It can be accessed directly within Engage AI Voice Coaching Software and is available via a free upgrade for current Engage AI customers.