Giacom has been honoured with two prestigious awards at Vodafone’s Business Partner Awards 2024, taking top spot in both the Distribution Partner of the Year and Transformation and Growth categories.
Winning Distribution Partner of the Year highlights Giacom’s commitment to supporting its Network Billed Mobile partners through exceptional customer service and the dedication of its sales team. The judges noted Giacom’s achievements in double-digit growth year on year, significant growth in the number of active partners, and its ability to provide commercial stability while remaining agile on larger opportunities.
The Transformation and Growth award recognised Giacom for its innovative development and successful launch of the Cloud Market for Vodafone Business portal. This launch was the first solution of its kind, allowing agency partners to interact with Vodafone in both sales and service. The platform has reduced partner wait times for business connections and customer service. Since the launch, revenues have grown, and partner feedback has been exceptionally positive.
Since its launch in November 2023, Cloud Market for Vodafone Business has given Giacom’s partners unique and unprecedented control to self-manage their base. The portal automates repetitive manual processes, integrates with Vodafone’s mobile management systems, and enables partners to efficiently navigate customer onboarding, service provisioning, and in-life management of Vodafone mobile services.
Kathryn Platt, Head of Indirect at Vodafone Business, praised the awards, stating, “These awards are recognition of the incredible collaboration with our partners across the UK who have harnessed Vodafone’s expertise to drive exceptional growth in their markets. I am excited about the incredible opportunities we can unlock together in the coming year and beyond.”
Andrew Wilford, Giacom’s Managing Director – Mobile, added, “Winning these awards is a remarkable achievement for Giacom. Our partnership with Vodafone is central to our mobile proposition, so being named winner in the Distribution Partner of the Year and Transformation and Growth categories is a fantastic recognition of our team’s hard work and dedication. These wins reflect our commitment to innovation, excellence in customer service, and the strong partnerships we have built. We are incredibly proud of these accomplishments and look forward to driving further growth and success with Vodafone and our partners in the years to come.”
