Colt Technology Services has expanded its Unified Communications as a Service (UCaaS), Colt Intelligent Communications (CIC), to seven additional European countries. This expansion brings advanced AI and automation features to businesses in 21 countries, including the UK and Japan. The move comes in response to the growing UCaaS market, predicted to reach over 131 million users by 2028. The new features, which run on Microsoft 365, aim to increase productivity and performance by providing an integrated, immersive communication experience.
- Colt Technology Services expands its Colt Intelligent Communications (CIC) Unified Communications as a Service (UCaaS) to seven more European countries.
- CIC now offers advanced digital voice features and AI workplace assistance, enhancing productivity and performance for businesses.
- The UCaaS market is projected to grow at a CAGR (compound annual growth rate) of 10.3% over the next five years, with Colt’s CIC services running on Microsoft 365 in 21 countries.
Massive Expansion of Colt’s UCaaS Solution
Colt Technology Services is amplifying its Unified Communications as a Service (UCaaS) solution, Colt Intelligent Communications (CIC), by extending its reach to seven additional European countries. Czech Republic, Finland, Luxembourg, Norway, Poland, Romania and Slovakia have now been added to the list. This means businesses in these countries can now leverage the quality, security and flexibility of Colt’s fully-compliant cloud voice services.
More than Just an Expansion
The expansion isn’t merely geographical. It also brings with it an array of advanced digital voice features. If you’re a business looking to create a powerful unified communication system for your modern workplace, this could be just what you need. Colt’s CIC services offer a connected digital user experience that boosts productivity and performance. It does this by integrating AI-based enterprise applications in the cloud, all provided by a single supplier.
The Growing UCaaS Market
One can’t ignore the growth potential of the UCaaS market. The Cavell Group, a leading analyst firm, estimates a compound annual growth rate (CAGR) of 10.3% over the next five years for the UCaaS market, reaching over 131 million users by the end of 2028.
AI and Automation at the Forefront
The newly expanded CIC features automation and AI capabilities designed to enhance productivity. These include auto-join for scheduled Teams meetings, built-in generative AI platforms such as Microsoft Co-Pilot and enhanced analytics and performance data post-Teams meetings.
“AI and automation present tremendous opportunities for business to secure a competitive advantage, but the reality is that many organisations are still in the early stages of exploring their potential. By integrating AI and automation features into Colt Intelligent Communications, we’ve made it easy for them to dip their toes into the water and create an outstanding connected employee experience which transforms and amplifies productivity,” said Tyler Hemmen, VP Enterprise Products and Solutions, Colt Technology Services.
Final Thoughts
Colt’s expansion of its UCaaS solution to seven new countries, and with the addition of advanced AI and automation features, means Colt are setting the stage for businesses to leverage these technologies to gain competitive advantage and enhance productivity. Furthermore, this expansion is happening at a time when the UCaaS market is witnessing significant growth, highlighting Colt’s strategic move to tap into this burgeoning market and potentially transforming the communication landscape for businesses across Europe and Japan.
FAQ
Q: What countries are included in Colt’s expansion of its Colt Intelligent Communications (CIC) Unified Communications as a Service (UCaaS)?
A: The expansion includes the Czech Republic, Finland, Luxembourg, Norway, Poland, Romania and Slovakia, bringing the total to 20 countries across Europe and 21 counting Japan.
Q: What features does Colt’s CIC solution offer to enhance workplace productivity?
A: Colt’s CIC solution offers new automation and AI features such as auto-joining scheduled Teams meetings, built-in generative AI platforms like Microsoft Co-Pilot, and enhanced analytics and performance data following Teams meetings.
Q: Which platform do Colt’s CIC applications run on?
A: Colt’s CIC applications run on Microsoft’s flagship Microsoft 365 cloud-based platform, ensuring a familiar desktop experience and providing immersive unified communications with Teams.
Q: How does Colt ensure performance and connectivity for its UCaaS solution?
A: Colt guarantees performance with its connectivity to the cloud and voice breakout based on Colt’s Tier 1, globally connected, high-performance network, which eliminates frustrating and disruptive service interruptions like Teams calls dropping or lagging.
Q: What is the estimated growth of the UCaaS market in the next five years?
A: Analysts project the UCaaS market to generate a Compound Annual Growth Rate (CAGR) of 10.3% over the next five years, reaching more than 131 million users by the end of 2028.
