CityFibre takes the sting out of wayleaves

CityFibre, the UK’s largest independent full fibre platform, has launched a revolutionary new process that is already reducing the need for wayleaves.

After listening to partner feedback, CityFibre created a new process called Permission to Work (PtW), which gains approval at the point of order instead of putting it into a wayleave process by default.

Since launching the process back in July, the average cycle time for CAT 3 and 4 orders, has been reduced by 60 percent. Alongside civils, cabling and splicing are also required for CAT 3 and 4 orders. CAT 3 is estimated to be less than 75m, while CAT 4 is over 75m or requires a network upgrade.

Commenting on the launch, Andrew Wilson Sales Director – Wholesale Channel at CityFibre said: “We’ve listened to feedback from partners and recognised that wayleaves are a key source of frustration. So, we’ve challenged these existing processes and worked proactively to come up with a better way of doing things.”

“The new PtW process is game-changing. I really can’t stress enough how significant this is for our partners. By adopting this process, partners can reduce the time between an order being placed and an invoice being raised. We encourage every partner to adopt it and see the benefits first-hand.”

By using the PtW process, customers could avoid the need for external solicitors and legal representatives needing to be involved, making the order journey much smoother and less costly.

The process is available for all on-net (CityFibre based) Ethernet orders. A ‘Permission to Work’ form is signed by the end user placing the order. Ideally this happens at the time of order, prior to provisioning or at the point of survey.

About CityFibre

CityFibre is the UK’s largest independent full fibre infrastructure platform and its only wholesale, carrier-neutral operator. It provides digital infrastructure that enables its wholesale customers to provide ultra-fast, reliable and futureproof broadband, Ethernet and 5G services to homes, businesses, schools, hospitals, GPs surgeries and other critical applications. 

CityFibre has a £4bn network rollout programme underway which is on track to serve up to a third of the UK by 2025. This will serve 8m homes, 800k businesses, 400k local authority sites and 250k 5G access points. It has already announced 285 cities, towns and villages which will receive a transformational digital upgrade as part of the nationwide rollout. CityFibre is already the largest provider of full fibre in 26 cities and its rollout has now passed 2 million homes.

As the only 100% fibre only wholesale network in the UK, CityFibre is trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering fibre services. 

CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding. 


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