Webex for Gamma Launch: Essential for Gamma Partners’ Portfolios

Gamma believes that with Webex for Gamma partners can turn every sale into a Transformational Opportunity Gamma Communications plc excitedly unveiled the highly anticipated Webex...

NFON Nia FrontDesk: AI-supported inbound Call Management with Maximum Efficiency

NFON is leading business communication into the future, delivering AI excellence at speed, with the launch of Nia FrontDesk, an AI-supported inbound call management system Nia FrontDesk...
Does the UK Have What It Takes?

Colt: UK Network Providers can deliver Consistent Voice, Video & AI-Enabled Customer Contact

This article first appeared in UC Advanced magazine issue#21. Kim Holder, director – enterprise unified communications, Colt Technology Services discusses how UK providers can deliver...

ClearVC to acquire VideoCentric

Greater Manchester-headquartered ClearVC acquires VideoCentric  The expansion brings nearly 40 years of combined industry experience  In-house engineering capacity now expanded    ClearVC has announced the full acquisition of...

Every second counts: Snom Launches Emergency Phone E303

The Emergency E303 Phone will set new standards for safety in buildings and public spaces. Snom Technology has launched the E303, an emergency phone designed...

RingCentral Streamlines Services by Acquiring CommunityWFM

RingCentral, Inc. has acquired CommunityWFM, a cloud-based, AI-first contact center workforce management software solution. The acquisition strengthens RingCentral's RingCXⓇ contact center platform with advanced AI-driven...

NFON launches AI Essentials: Raising the Bar for Business Communications

AI Essentials includes call transcription and summaries, automatic action items, unlimited voicemail transcription and the NFON Intelligent Assistant (Nia) Includes Apple CarPlay integration for secure...
Smile, You’re on a Teams Screen

Extend Microsoft Teams to Physical Security Systems with Cloud-Based CyberGate

As more organisations make the transition to Microsoft Teams for communication and collaboration, they often encounter an unexpected challenge: their existing intercom and paging...

Sharp’s First Conversational AI Character “Poketomo”

A Meerkat-Inspired Character Available as a Robot and a Smartphone App. Manga Series now streaming on X (@poketomo_sharp) Driven by the desire to bring...
Talking Tech with Nuvias UC’s Dan Bassett

Talking Tech with Nuvias UC’s Dan Bassett

Dan Bassett heads up the Devices & Infrastructure division at Nuvias UC, while also overseeing Nuvias UC’s UK sales team. A few months on...

D-Link’s new DXS-3130 Series Layer 3 Switches High-Speed 10G Uplink

D-Link has launched the DXS-3130 Series 10G Layer 3 Stackable Aggregation Managed Switches, a next-gen switch family engineered for high-performance enterprise, campus, and high-rise...

Landis Launches Exclusive Early Adopter Programme for MS Teams Unify Contact Center

Programme is offering select organisations an opportunity to test new integration model. Landis Technologies has launched an exclusive Early Adopter Program for its Unify Contact...

Providing Premium Technology Solutions: Exertis joins forces with Jabra

Exertis has announced a new strategic partnership with Jabra, a global leader in professional audio and video solutions. Jabra’s professional headsets are designed for comfort...

LoopUp Delivers Cloud Telephony for PUMA’s Worldwide Operations

LoopUp has been selected by PUMA, one of the world’s leading sports brands, to accelerate its global move to cloud telephony. The collaboration replaces...
Make It Easy Peasy or They’re Going

10 key factors that impact Customer Effort Score

In a recent blog, Wajih Kazmi, RingCentral’s Senior AI Product Marketing Manager, wrote about “10 key factors impacting customer effort score and how to...