On Guard

Red Flags: Secure Your Contact Centre Against Threats

One of the best things about a contact centre is its ability to provide customers with a seamless, multi-channel support experience, allowing them to...
Then and Now

UCC Sector: Then and Now

David Evans, VP Product Management, from GoTo, a SaaS company offering business communications and remote IT tools, discusses how has the pandemic changed UC,...
Scaling AI Must Start with Infrastructure

DE-CIX: Scaling AI Must Start with Infrastructure

This article originally appeared in UC Advanced issue #17.Following on from UC Advanced March issue, which covered DE-CIX CEO Ivo Ivanov’s thoughts on Mobile...

Unexplained Components found in Denmark’s Equipment Imports: Industry Comments

Unexplained electronic components have allegedly been found in imported equipment for Denmark's energy supply network this week, according to industry group Green Power Denmark,...
UK Employees are Struggling with Workplace Technology

UK Employees are Struggling with Workplace Technology

Workspace 365 research reveals more than half of UK workers are feeling overwhelmed by overcomplicated IT systems. Almost four in ten (39%) don’t use...
Get Neat with Neat Select

Unlocking Recurring Revenue: Neat’s New Offers for MSPs and Resellers

UC Advanced spoke to Wayne Mason, VP of Global Distribution & Partner Programs, UK&I Regional Director from Neat. Wayne’s insights were interesting and exciting...
1 in 5 global firms spend US$750k+ on AI

Colt Technology: 1 in 5 global firms spend US$750k+ on AI

The latest Colt Technology research finds one in five global firms spends US$750,000 or more on AI annually, and finds US and Japanese businesses...
Could Four be the New Five?

Could Four be the New Five?

Regular UC Advanced readers may remember Owl Labs State of Hybrid Work report in 2024 in issue 12, where we encountered some fabulous work-life...

Grasp the Full Potential of AI in under 15 minutes with Dell

Dell has designed an 8-part video series, released every Tuesday at 9am (GMT-5 hours) Hosted by John Roese, Dell’s Global Chief Technology and...
Be Careful who you NaaS with

Selecting the right NaaS partner

There seems to be a flurry of Telcos launching their version of NaaS (Network as a Service) these days, all appealing to the “pick...

ServiceNow Index: AI Maturity Falls across the UK

Image: ServiceNow's Knowledge 2025 partner event, held 6 to 8 May 2025.  New research reveals that AI maturity in the UK has declined by 9...
VoIP: Digital communication in transition

VoIP: Digital Communication in Transition

Steven Try, Channel Manager UK & Ireland, Snom Technology, discusses the VoIP market: article from UC Advanced March edition. Steven discusses market evolution and the...

Frankfurt Named Digital Capital of the World 2025

Frankfurt, Germany, is the Digital Capital of the world, with an unparalleled combination of very high-density digital infrastructure and the largest interconnection ecosystem of...
Esports Market Set to Rocket

Esports Market Set to Rocket

In the past decade, esports has transformed from a niche gaming activity into a global phenomenon, fostering unprecedented levels of collaboration and social interaction....

Visualsoft: Prime Day “Halo Effect” results in average uplift of over 53%

+53.8% = average uplift across top-performing retail categories during Prime Day 2025 +45.8% = average uplift across the same categories over the past...