Can AI augment emotional intelligence in contact centres?

Combining AI and Human Agents for Superior Customer Satisfaction

Jim Palmer, Chief AI Officer at Dialpad shows us how humans and robots can work together With the rise of AI and other automation tools,...
The Advantages of M2M Solutions

The Advantages of M2M Solutions

Alan Jones, Marketing Manager at D-link, explains the advantages of M2M solutions. In the landscape of Industry 4.0, the Internet of Things (IoT) and emerging...
Healthcare Technology Leaders Determined to Navigate Digital Transformation Challenges

Healthcare Technology Leaders Determined to Navigate Digital Transformation Challenges

In the face of global economic uncertainty and substantial industry hurdles, healthcare technology leaders remain resolute in steering their organisations through the tumultuous waters...
Daisy Group Merges with Wavenet to Create £1bn IT and Cloud Services Entity

Daisy Group Merges with Wavenet to Create £1bn IT and Cloud Services Entity

Daisy Group has announced a significant merger with Wavenet. This strategic move involves separating Daisy Corporate Services (DCS) from Daisy Group and integrating it...
Exertis Raises £125,000 for Mental Health UK, Shifts Focus to Local Charities for FY25

Exertis Raises £125,000 for Mental Health UK, Shifts Focus to Local Charities for FY25

Exertis announced it has raised £125,000 for Mental Health UK, marking the conclusion of its FY24 charity partnership.  The funds raised through various employee-led initiatives...
Evolve IP Projects Five Million More Users for Cloud Collaboration in Coming Years

Evolve IP Projects 5M more Users for Cloud Collaboration by 2028

Evolve IP’s EMEA Partner Day, held at the Williams Formula 1 Experience Centre, revealed key industry insights that cloud collaboration is on track to...
Sage Launches Accounting and HR Suites in the UK and Canada to Empower SMBs

Sage Launches Accounting and HR Suites to Empower SMBs

Sage has launched two new suites in the UK and Canada, designed to transform the operations and growth of small and mid-sized businesses (SMBs)...
AWS to Invest €7.8 Billion in AWS European Sovereign Cloud in Germany

AWS to Invest €7.8bn in AWS European Sovereign Cloud in Germany

Amazon Web Services (AWS) has announced plans to invest €7.8 billion in the AWS European Sovereign Cloud in Germany by 2040, aiming to meet...
ThreatLocker Secures $115M Series D Funding for Zero Trust Endpoint Security Expansion

Securing Tomorrow: ThreatLocker’s $115m for Zero Trust Endpoint Security Expansion

ThreatLocker, a global leader in cybersecurity, has raised $115m in a Series D funding round led by General Atlantic, boosting its mission to deliver...
Arrow Electronics accelerating Copilot for Microsoft 365 through ArrowSphere Cloud

Arrow Electronics accelerating Copilot for Microsoft 365 through ArrowSphere Cloud

Arrow Electronics is providing Copilot for Microsoft 365 via ArrowSphere Cloud, making it readily available to channel partners in EMEA. It is also delivering...
Zyxel Networks offers WiFi 7 for the price of WiFi 6 

Zyxel Networks offers WiFi 7 for the price of WiFi 6

Zyxel Networks has launched a special promotion that gives customers WiFi 7 for the price of WiFi 6 as a way of highlighting the...
Image showcasing Alibaba Cloud's Qwen family models revolutionising AI solutions across sectors like consumer electronics, automobiles, and gaming.

Alibaba Cloud’s Qwen Family: New Qwen2.5 Model and Open-source LLMs

Alibaba Cloud's Qwen family of large language models (LLMs) has achieved over 90,000 enterprise deployments since June last year, making it one of the...
Infinity Group's Strategic Partnership with Pax8 and Acquisition

Infinity Group’s Strategic Partnership with Pax8 and Acquisition

Infinity Group, a leading IT solutions provider, has announced a strategic partnership with cloud marketplace Pax8, as well as the acquisition of 200 Business...
Exertis Enterprise Integration Facility in Basingstoke

Unveiling Excellence: Exertis Enterprise’s Pioneering Shift

Exertis Enterprise has unveiled an expanded Integration Facility in Basingstoke, quadrupling its output capacity and enhancing technology services. This upgrade enables Exertis to better...
TD SYNNEX Veeam Partnership in the UK and Ireland

Profitable Partnerships: TD SYNNEX Excels

TD SYNNEX, a leading IT distributor, has been named Veeam's Distributor of the Year for the UK and Ireland for the fourth consecutive year,...