Zoom IQ new features: AI assistant to unlock productivity
Zoom has launched new AI-powered features for Zoom IQ, its virtual assistant that uses generative AI to enhance productivity and collaboration. The Meeting Summary...
New AI techs driving Google’s innovation
Google has launched its own AI-powered conversational service called Bard, a chat bot that draws on large language models and the information on the...
Virtual Coworking Made Easy with Zoom IQ
Zoom has announced the expansion of Zoom IQ, a smart companion that enhances collaboration by summarising chat threads, organising ideas, drafting content, creating meeting...
Cirrus and CallMiner: AI-Driven Conversation Intelligence for Better CX
In today's fast-paced business environment, delivering exceptional customer experiences has become a critical priority for contact centers across industries. To meet this demand, leading...
Webex: A New Era of Collaborative Workspaces
Cisco has announced new artificial intelligence (AI) capabilities for its Webex platform aimed at delivering an enhanced hybrid work experience.
With more and more employees...
AI in Insurance: Addressing Concerns and Future Prospects
The insurance sector may be in line to be the first major industry to benefit from Gen AI
The three-year pandemic, followed by a mind-blowing...
From Hype to Reality: Practical AI Lessons from Zoom Summit
Earlier in the year, Zoom convened its 2023 World Transformation Summit, bringing together business executives, artificial intelligence (AI) practitioners and thought leaders across industries.
The...
Jabra Launches ClearSpeech for Contact Centre Professionals
Jabra has launched Jabra ClearSpeech, a cutting-edge AI-powered solution designed to enhance call quality by suppressing unwanted noise. The technology, integrated into Jabra Engage...
Jabra PanaCast 50: First Certified device for Microsoft’s Intelligent Speaker functionality
Jabra is enhancing hybrid meeting experiences with its AI-powered PanaCast 50 video bar, the first certified front-of-room device for Microsoft’s Intelligent Speaker functionality. The...
ServiceNow and Microsoft Join Forces to Integrate Generative AI Assistants
ServiceNow has announced a partnership with Microsoft at the annual customer and partner event, Knowledge 2024.
The two tech giants are joining forces to bring...
8×8 Ballot It! set to boost Voter Engagement
8x8, an integrated cloud contact centre and unified communications platform provider, has launched an AI-powered self-service solution named Ballot It! The tool aims to...
AI Summit 2024: Exertis Enterprise Demonstrates Future of AI
The AI Summit 2024, held in London on 12-13 June, was a remarkable event that saw Exertis Enterprise showcase its latest innovations in artificial...
Five9 Introduces End-to-End AI Suite for Transforming Enterprise CX
Five9 has announced a new addition to its Genius AI Suite, aiming to revolutionise enterprise Customer Experience (CX) with an end-to-end AI process that...
ServiceNow and Boomi Commit to Elevate Customer Experiences
ServiceNow and Boomi have announced a strategic collaboration to enhance customer experiences through AI-powered self-service. Leveraging ServiceNow's solutions, Boomi aims to provide streamlined customer...
8×8 Unveils Latest AI-Powered Platform Enhancements
8x8, Inc. has announced significant enhancements to its integrated cloud platform, introducing voice support to its Intelligent Customer Assistant and extending AI capabilities across...
